Global Operations Specialist II

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, California, +18 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Clear Star

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

🏛️ Government

👥 HR Tech

Consulting • Government • HR Tech

Clear Star is a consultancy that focuses on helping government organizations adopt new operational models and enhance their organizational effectiveness. The company specializes in addressing challenges related to leadership culture, high-performance team formation, and overall operational transformation. Clear Star aims to foster self-sufficiency within organizations through a diverse range of tools, including coaching, workshops, and agile methodologies, ensuring that their clients can navigate and thrive in a rapidly changing environment.

📋 Description

• Manage escalated orders, complex verifications, and exception cases • Serve as a point of contact for high-risk or sensitive client and internal communications • Apply advanced knowledge of verification processes, compliance standards, and quality controls • Identify recurring issues or performance trends and escalate findings to Compliance and Operations leadership • Support monitoring efforts related to global operations team performance and quality reviews • Provide guidance and informal coaching to frontline Operations Specialists • Conduct targeted quality reviews and assist with remediation planning • Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps • Maintain and enhance standard operating procedures (SOPs) to ensure clarity and consistency • Analyze operational data to recommend workflow enhancements and error reduction strategies • Stabilize quality performance through proactive oversight and exception management • Reduce error rates by resolving complex cases accurately and efficiently • Strengthen monitoring and accountability across operational teams • Improve client satisfaction by managing sensitive or high-risk communications • Contribute to continuous improvement of workflows and compliance adherence

🎯 Requirements

• 2–4+ years of experience in background screening • PBSA Certification • Working knowledge of FCRA, verification processes, and quality standards • Experience handling escalations, client communications, or complex workflows • Demonstrated ability to operate as a senior contributor within an operations team • Strong problem-solving and analytical skills • Excellent communication skills and sound professional judgment • Detail-oriented with the ability to manage ambiguity • Strong understanding of compliance-driven operational environments • Ability to identify trends and escalate appropriately • Ability to influence peers through guidance and knowledge sharing • Comfort working in fast-paced, regulated workflows • Bachelor's degree preferred or equivalent work experience

🏖️ Benefits

• Paid healthcare and life insurance premiums • Low-cost dental and vision insurance • Company-paid basic life insurance • Company-paid Short-Term Disability policy • Employee assistance program • 401(k) matching up to 4% • Time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities • Searching for Stars Employee Referral Program • Learning and development opportunities • Remote-first culture with flexibility and digital collaboration tools