Access Optimization Analyst III – Epic Cadence

🕒 August 6

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Act as an advocate for access projects across the system and identify barriers to operational excellence • Coordinate and implement change requests to enterprise-wide EPIC systems • Integrate new physician practices into front-end EPIC systems • Plan EPIC access projects, obtain customer input, and project resource requirements • Manage physician practice integration through discovery, design, testing, implementation, and optimization • Analyze operational workflow impacts and determine request viability • Ensure requested changes conform to Institute design • Lead internal communication for EPIC design and build standardization • Maintain the service relationship between IT and direct application customers • Lead change requests and analyze their potential impacts • Verify gatekeeper change approval and validate production changes • Verify questionnaire and decision-tree accuracy after implementation • Lead EPIC testing and validation efforts • Assess request priorities based on urgency, time requirements, project constraints, user efficiency, and training needs • Recommend best practices and seek new system functionality and technology • Manage the complete project cycle from identification through implementation • Analyze flow processes and recommend technology-enabled efficiency improvements • Plan, schedule, and manage multiple projects • Serve as the technical SME for Epic Cadence scheduling design and access-related workflows • Develop, maintain, and optimize scheduling solutions supporting patient access, provider scheduling, and operational goals • Partner with operational, Access Transformation, and ITD technical teams to standardize workflows and provide functional guidance • Implement enhancements aligned with enterprise standards, best practices, and organizational objectives • Work remotely across the U.S., Monday through Friday, 8:00 a.m.–5:00 p.m., with travel up to 5% of the time

🎯 Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or a related field and four years of EPIC system experience in an outpatient setting (preferably in an academic medical center) • OR four years of experience supporting EPIC applications that includes optimizing • OR High School Diploma/GED and eight years of experience in IT or a related field • OR Associate’s Degree and six years of experience in IT or a related field • EPIC Cadence Certification at proficiency level • Solid understanding of workflows in the ambulatory environment • Ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter • Demonstrated progressive experience and proven success in leading and motivating peers • Experience and comfort working at all levels of a health care organization • Strong Epic Cadence build and workflow design experience • Thorough understanding of patient access, provider scheduling, and ambulatory operations • Experience with decision trees, Epic Masterfile’s (SER, DEP, PRC, PLS, SGRS, BLKS, etc.) work queues, Fast Pass, and patient self-scheduling • Ability to translate operational requirements into technical solutions • Strong analytical, problem-solving, and workflow optimization skills • Ability to perform work in a stationary position for extended periods • Ability to travel throughout the hospital system • Ability to operate a computer and other office equipment • Ability to communicate and exchange accurate information • Compliance with Standard Precautions and required personal protective equipment • Compliance with annual influenza prevention program or approved exemption • Successful post-offer controlled-substance testing

🏖️ Benefits

• Work remotely across the U.S. • Monday through Friday schedule, 8:00 a.m.–5:00 p.m. • Equal opportunity employment • Annual influenza vaccination program or approved exemption • Drug-free workplace with post-offer controlled-substance testing • Personal protective equipment as required