Access Optimization Analyst III – Epic Cadence

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Advocate for access projects across the system and identify barriers to operational excellence • Coordinate and implement change requests to enterprise-wide EPIC systems • Integrate new physician practices into front-end EPIC systems • Plan EPIC access projects, obtain customer input, and project resource requirements • Manage physician practice integration through discovery, design, testing, implementation, and optimization • Analyze operational workflow impacts and assess request viability • Lead internal communication, EPIC testing, validation, and change-request efforts • Maintain the service relationship between IT and direct application customers • Verify change approvals, validate production changes, and confirm questionnaire or decision-tree accuracy • Assess request priorities and recommend best practices and new system functionality • Manage projects from identification through implementation • Analyze processes and improve efficiency through technology • Serve as technical SME for Epic Cadence scheduling design and access-related workflows • Develop, maintain, and optimize scheduling solutions supporting patient access and provider scheduling • Partner with operational, Access Transformation, and ITD technical teams to standardize workflows and provide functional guidance • Implement enhancements aligned with enterprise standards, best practices, and organizational objectives

🎯 Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or a related field and four years of EPIC system experience in an outpatient setting, preferably in an academic medical center; OR four years of experience supporting EPIC applications that includes optimizing; OR High School Diploma/GED and eight years of experience in IT or a related field; OR Associate’s Degree and six years of experience in IT or a related field • EPIC Cadence Certification at proficiency level • Solid understanding of workflows in the ambulatory environment • Ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter • Demonstrated progressive experience and proven success in leading and motivating peers • Experience and comfort working at all levels of a health care organization • Strong Epic Cadence build and workflow design experience • Thorough understanding of patient access, provider scheduling, and ambulatory operations • Experience with decision trees, Epic Masterfiles (SER, DEP, PRC, PLS, SGRS, BLKS, etc.), work queues, Fast Pass, and patient self-scheduling • Ability to translate operational requirements into technical solutions • Strong analytical, problem-solving, and workflow optimization skills • Ability to work remotely across the U.S., Monday through Friday, 8:00 a.m.–5:00 p.m. • Ability to travel up to 5% of the time • Ability to perform work in a stationary position for extended periods • Ability to travel throughout the hospital system • Ability to operate a computer and other office equipment • Ability to communicate and exchange accurate information • Must follow Standard Precautions and use personal protective equipment as required • Must comply with annual influenza vaccination program or obtain an approved exemption • Offers of employment are followed by controlled-substance testing

🏖️ Benefits

• Endless support and appreciation • Rewarding career with Cleveland Clinic Health System • Comprehensive benefits supporting caregivers’ health, well-being and future • Annual influenza vaccination or approved exemption program • Equal employment opportunity • Drug-free work environment