Patient Financial Advocate

🔥 6 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

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👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Counsel patients and responsible parties regarding payment obligations, financial responsibilities, payment options, and collection procedures • Recommend alternative sources of payment and financial assistance • Contact insurance carriers or other sources and act as a patient advocate • Initiate collection of prepays due and perform follow-up to maximize collection • Identify and resolve issues related to registration, financial clearance, insurance authorization, billing, explanations of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount, and collections • Update and correctly document information in appropriate computer systems • Scan letters of agreement and send clinical clearance notifications • Work remotely from 8:30 a.m. to 5:00 p.m. alongside Cleveland Clinic caregivers

🎯 Requirements

• High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience • Candidates must reside in the Northeast Ohio area • Strong collection skills • Experience with EPIC and Cisco • Ability to operate CRT/PC and other office equipment • Ability to sit and be stationary for prolonged periods of time • Normal or corrected vision and manual dexterity sufficient to perform work on a personal computer • Must follow standard precautions using personal protective equipment as required • Must comply with Cleveland Clinic’s annual influenza vaccination program or obtain an approved exemption • Employment offers are followed by testing for controlled substances

🏖️ Benefits

• Annual influenza vaccination or approved exemption under Cleveland Clinic’s influenza prevention program • Drug-free workplace with controlled-substance testing following employment offers