Client Success Manager

🕒 July 21

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Clever Digital Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Clever Digital Marketing is a leading marketing agency specializing in driving scalable and profitable marketing results for home improvement businesses. They utilize strategic digital advertising across platforms like Google, Facebook, and Instagram, and take a client-centric approach to ensure a high return on investment for their clients. Their expertise in lead generation and omnichannel marketing allows them to serve as a vital partner for businesses aiming for growth in the competitive home improvement sector.

📋 Description

• Serve as the primary point of contact for your portfolio, building trust through proactive communication and consistency. • Respond promptly to client questions, simplifying complex topics and ensuring alignment and clarity on next steps. • Guide clients through challenges with confidence, empathy, and a solution-oriented approach. • Demonstrate strong client management presence: calm, composed, clear, even in fast-paced, high-pressure moments. • Analyze Facebook and Google campaign performance across the funnel from lead generation through SQL (Sales Qualified Leads) and revenue indicators. • Diagnose bottlenecks, identify trends, and translate complex data into simple, actionable insights. • Present performance reviews that drive clarity, direction, and next steps. • Lead bi-weekly client calls focused on performance reviews and strategic alignment while ensuring every call delivers clarity, direction, and meaningful next steps. • Advise clients on operational improvements that impact lead quality, speed-to-lead, sales cadence, and conversion performance. • Tailor guidance to each client’s goals, growth stage, and unique challenges. • Maintain strong portfolio retention by delivering consistent value and anticipating risks early. • Identify upsell and cross-channel opportunities in collaboration with Senior CSMs and Team Lead. • Anticipate and champion scalable client growth through proactive thinking and ideation, improving the client experience, and positioning the agency as a true strategic partner. • Partner with Meta and PPC media buyers to align on insights, opportunities, and challenges. • Support cross-department communication to ensure smooth execution and timely updates. • Escalate challenges quickly and constructively, contributing clarity and structure rather than noise. • Embody a builder’s mindset, creating tools, resources, and frameworks that improve how we deliver. • Stay current on paid media best practices, industry trends, and home improvement nuances. • Participate in ongoing CSM training sessions, process improvements, and department-wide initiatives. • Contribute ideas, templates, and frameworks that elevate team efficiency, client experience, and operational rigor.

🎯 Requirements

• 4+ years in a client-facing, portfolio management, or account management role. • Strong soft skills: communication, clarity, client rapport, and expectation-setting. • High proficiency with Excel/Sheets and performance dashboards. • Experience analyzing marketing or sales funnels, even if not in paid media. • Ability to manage a portfolio of 10–15 accounts and maintain strong retention. • Performance marketing or digital agency experience (Preferred). • Familiarity with Meta Ads Manager, Google Ads, and Looker Studio (Preferred). • Experience in home improvement, home services, or high-ticket lead generation (Preferred). • Strong understanding of B2C or high-ticket service funnels (Preferred). • Bachelor’s degree in business, marketing, or related fields (Preferred).

🏖️ Benefits

• Competitive base salary + performance-based bonuses • Flexible remote work environment with option for in-person collaboration (Vaughan, ON) • Group Benefits - Medical, Dental, Vision, RRSP/401k Plan w/matching, more. • Company-provided MacBook computer • Home office budget and Clever merch delivery to get you started • Work Abroad Policy: Need a new working environment? Our work abroad policy supports this! • The chance to shape and grow a high-performing Client Success team • A culture of performance and respect where the best work happens with extreme ownership and accountability meets collaboration.