Senior Technical Account Manager – Strategic Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $150k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ClickUp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $400M Series C - ClickUp on 2021-10

SaaS • Productivity • Enterprise

ClickUp is a cloud-based SaaS work management and productivity platform that consolidates projects, docs, chat, time tracking, automations and AI-driven "Super Agents" into a single workspace. It helps teams and enterprises streamline workflows, replace fragmented software stacks, and boost productivity with integrations, customizable agents/workflows, and enterprise-grade security and compliance.

📋 Description

• Lead end-to-end onboarding and implementation of ClickUp from discovery and solution design through training and go-live support • Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies and automations • Guide customers through foundational setup, integrations and enablement while promoting best practices, system governance and change management • Monitor seat utilization, adoption trends and Champion/Stakeholder engagement • Build and run adoption plans and account reviews • Identify risks and build recovery plans with the account team • Deliver ongoing change management and enablement • Run Intake → Execution → Reporting cycles for key workflows • Lead discovery sessions mapping current-state and future-state processes • Recommend optimizations and create scalable workflow templates • Drive adoption of ClickUp AI and build custom workflow Agents • Define and deliver AI automations aligned to customer business KPIs • Provide technical training and consultation on AI and automation best practices, prompt design, agent architecture and scaling use cases • Track and report AI usage and credit consumption against plan • Serve as the technical partner to assigned accounts and connect adoption to business value • Provide continued and managed services throughout the post-implementation lifecycle • Generate qualified leads through data-driven insights and AI usage analysis • Support renewals, expansions and AI upsells through cross-functional alignment • Translate customer objectives and pain points into actionable insights for Product, Engineering and Support • Partner with account teams to align delivery and customer success

🎯 Requirements

• 5+ years in a customer-facing SaaS role • 2+ years of hands-on experience with ClickUp, Asana, Monday.com, Smartsheet, Wrike, Jira or a comparable work management/project management platform • Direct experience leading enterprise SaaS implementations or onboarding programs end-to-end, and/or a proven track record managing a book of business ($2M+ ARR) with measurable retention and expansion outcomes • Demonstrated experience building and deploying AI-powered workflows, agents or automations in a business context • Strong project and program management skills, including complex, multi-stakeholder engagements • Experience with professional services, implementation management or consulting at a SaaS company preferred • Hands-on experience with agentic tools and frameworks such as Claude, n8n, Make, Zapier or LangChain preferred • Technical aptitude with integrations, APIs, automation logic and data modeling preferred • Experience positioning or selling services alongside renewals and expansions preferred • AI fluency, including designing, building and scaling AI-powered workflows and agents • Executive presence and strong communication skills • Experience with dashboards, metrics, account plans, health, adoption and ROI reporting • Visa sponsorship is unavailable for roles outside engineering and product

🏖️ Benefits

• Equity • 401k • Health, Dental, and Vision insurance • Spending accounts • Life & Disability • Paid parental leave • Flexible paid time off • Enhanced employee assistance program • Employee wellness stipend • Professional development stipend