Patient Access Representative

🕒 June 24

🇺🇸 United States – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 69%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clinical Health Network For Transformation (CHN)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Clinical Health Network for Transformation (CHN) is an organization that supports and coordinates clinical and operational services for reproductive health providers. CHN states it supports the post‑Roe infrastructure and provides integrated services to 15 Planned Parenthood affiliates across 19 states, connecting patients to care even across state lines. Its services include a centralized call center for appointment scheduling, preregistration and financial verification; patient navigation that helps patients arrange abortion appointments and funds/transportation/hotel for travel over 60 miles; a central billing office that manages claims, payments, denials and appeals; and an information technology function that provides a consolidated, scalable IT ecosystem and integrated digital health platforms. CHN’s team includes executives in operations, IT, revenue cycle, finance, access operations, people and equity.

📋 Description

• Represent Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner • Field and resolve a large volume of inquiries via phone and other contact methods within the Patient Access Center • Follow communication scripts • Schedule appointments, including reproductive healthcare and abortion services • Verify patient insurance and input/update insurance information • Pre-register patients for appointments in the EHR system • Screen for alternate funding sources and financial support using real-time eligibility, escalating complex questions • Advise patients of service estimates • Register new patients into the EHR system • Book, cancel, and reschedule appointments • Relay patient communications to providers • Provide pre-visit instructions • Transfer calls to appropriate nurse advice staff when necessary • Help patients identify appropriate providers and appointments • Contact patients about canceled or rescheduled visits • Adhere to HIPAA guidelines and regulations • Provide training, support, and mentoring to colleagues • Work with supervisors to achieve performance metric standards • Track activities using the phone system • Participate in ongoing training, quality assurance exercises, and special projects • Adhere to established workflows, scripting, and department greetings • Meet patient experience, quality, productivity, and performance goals • Demonstrate commitment to health equity, racial equity, and Planned Parenthood’s mission • Build trust across cultural differences • Report directly to the Patient Access Manager

🎯 Requirements

• High school diploma or equivalent experience • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities, and manage time effectively • Ability to work a flexible work schedule including evenings and weekends • English language proficiency • Demonstrated dedication to Planned Parenthood’s mission, vision, and values • One year of experience in contact centers, pre-access, patient access, admissions or hospital business office, or physician practice office or equivalent customer services experience (preferred) • Familiarity with call center systems and practices (preferred) • Associate degree, or equivalent experience (preferred) • Secondary language proficiency (preferred) • 100% fully remote in the U.S. • Available to work full-time (37.5 hours/week) Monday–Saturday between 8 AM–7 PM Eastern Time; additional hours as needed • Dedicated workspace conducive to HIPAA compliance, confidentiality, and exceptional customer service

🏖️ Benefits

• Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire • Flexible Spending Accounts and Health Savings Account • Short-Term Disability and Basic Life & AD&D Insurance provided by CHN • Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost • Employee Assistance Program • Retirement Plan, 3% employer match after one year of service • Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays • Company provided laptop, monitor, and headset

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