Real Time Analyst

Job not on LinkedIn

🔥 2 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Serve as the central governance layer for live operations across multiple Lines of Business • Evolve operations toward a standardized and fiscally sound control model • Diagnose queue risks, business impact, and root causes, and prescribe operational actions to preserve SLA and customer experience • Own all aspects of support queues and ensure customer needs are met • Distill complex operational signals into high-impact narratives for stakeholders at all leadership levels • Analyze long-term business trends and evaluate the financial efficiency of SLA safeguarding and staffing versus demand density • Act as the authoritative voice during incidents • Conduct forensic audits of agent behaviors, including On Hold abuse and status irregularities • Implement queue management playbooks for real-time levers across multiple Lines of Business • Partner with WFM to improve planning and scheduling • Investigate anomalies, identify root causes, and communicate corrective actions • Provide timely, clear incident updates to stakeholders

🎯 Requirements

• Exceptional ability to translate complex data into clear, jargon-free business stories and present actionable insights to senior leadership under high-pressure conditions • Expert proficiency in Google Sheets • Ability to build complex, automated tracking tools and forensic audits from scratch • Familiarity with Metabase preferred • Demonstrated experience making high-judgment decisions impacting the entire business, especially in environments with aggressive SLAs and fluctuating volume patterns • Experience documenting best practices into governed frameworks and playbooks • Ability to operate autonomously in a 24/7 environment and adapt to operational needs • Familiarity with Amazon Connect, Zendesk Omnichannel routing, and Assembled WFM highly preferred • Applicants must be authorized to work in their country of residence • 3+ years of experience as a Real Time Analyst available as an application option

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