T&S Investigator

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions • Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions • Develop and implement safety initiatives, tools, and processes to reduce incidents and strengthen platform integrity • Shape and uphold marketplace safety norms through clear policy development and recommendations • Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes • Assess safety and compliance risks; design strategies to close gaps and prevent recurrence • Monitor and report on safety and compliance metrics; analyze trends and recommend data-driven improvements • Serve as a subject-matter expert on Trust & Safety policies, providing internal and external guidance • Continuously improve the incident reporting and investigation workflow • Communicate with customers and partners professionally and urgently to ensure high-quality resolutions • Stay current on product updates to ensure accuracy and consistency across safety operations • Complete the application, case study, case study interview, Head of Operations interview, and culture interview stages

🎯 Requirements

• Ability to resolve customer incidents with empathy and action • Impeccable judgment and ability to make tough decisions • Exceptional written and verbal communication skills • Ability to handle ambiguous situations with sound judgment • Ability to identify potential risks and diffuse situations • Leadership, motivation, self-direction, and initiative • Ability to work independently and stay organized • Detail-oriented • Ethical and unbiased integrity and decision-making abilities • Preferred: 3+ years in a customer-facing role • Preferred: 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields • LVN or RN is a big plus • Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data • Must be authorized to work in the country of residence • Must be a US taxpayer

🏖️ Benefits

• Remote-first flexibility to work from many places • Fast-paced startup environment with opportunities for curiosity, independence, and growth • Skills-based hiring process focused on real-world problem-solving ability • Opportunity to make a significant impact on customers on both sides of the marketplace