Cloudinary
201 - 500 employees
Founded 2012
đź’° $100M Secondary Market - Cloudinary on 2022-02
Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With 80 billion assets under management and more than 11,000 customers and three million users worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to manage, transform, and deliver images and videos online. As a result, leading brands are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction and increased engagement and conversions.
Corporate Travel Customer Success Advocate
Job not on LinkedIn
đź•’ February 25
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
🗣️ Customer Advocate
🦅 H1B Visa Sponsor
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Cloudinary
201 - 500 employees
Founded 2012
đź’° $100M Secondary Market - Cloudinary on 2022-02
Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With 80 billion assets under management and more than 11,000 customers and three million users worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to manage, transform, and deliver images and videos online. As a result, leading brands are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction and increased engagement and conversions.
đź“‹ Description
• Serve as the day-to-day point of contact for travelers and travel managers, offering support and guidance on travel-related inquiries. • Assist travelers in navigating our platform, troubleshooting issues, and ensuring a positive user experience. • Maintain accurate records of client interactions, issues, and resolutions. • Proactively reach out to travelers to gather feedback, understand their challenges, and identify opportunities for improvement. • Provide recommendations on optimizing travel plans and utilizing available features. • Address customer issues and concerns in a timely and effective manner, collaborating with internal teams to find resolutions. • Ensure a high level of client satisfaction by going above and beyond to meet their needs. • Build and maintain relationships with key suppliers that aid in servicing joint travelers. • Work closely with sales, operations, and customer success teams to ensure a cohesive and positive client experience. • Provide insights and feedback to contribute to the continuous improvement of our services.
🎯 Requirements
• Corporate travel management agency and industry experience preferred. • Bachelor's degree in Business, Hospitality, related field or equivalent experience. • Proven experience in customer support or client success roles. • Exceptional communication and interpersonal skills. • Strong problem-solving abilities and a customer-first mindset. • Familiarity with corporate and tools is a plus. • Competency in Microsoft products; Word, Excel, PowerPoint. • Competent analytical skills. • Strong project management skills. • Comfortable with client-facing decision makers and representing the brand externally.
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