Complex Claim Director – Life Sciences, Advertising Injury/Personal Injury

🕒 April 23

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CNA Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1897

💸 Finance

🏢 Enterprise

💰 $883k Post-IPO Equity on 2016-09

Finance • Insurance • Enterprise

CNA Insurance is a global provider of business insurance solutions, offering a wide range of tailored policies and risk management services across various industries. With over a century of experience, CNA specializes in helping businesses manage exposures and minimize losses through customized insurance and risk control solutions. Their offerings include casualty, commercial auto, cyber liability, equipment breakdown, general liability, and many others designed to meet the needs of small to mid-sized companies. CNA Insurance works across diverse sectors including construction, financial institutions, healthcare, manufacturing, and real estate, providing specialized solutions such as management and professional liability, workers' compensation, and property insurance.

📋 Description

• Leads a team of Claims Consultants and Consulting Directors responsible for the handling of complex, high exposure life sciences claims • Performs a combination of duties in accordance with departmental guidelines • Leads the work activities of medium to high severity specialized Claims Professionals • Responsible for facilitating ongoing development, managing performance, and driving employee engagement and retention • Provides oversight and strategic direction on complex life sciences and Coverage B claim files • Partners with Underwriting, Actuary, Reinsurance, Legal, and other internal stakeholders • Oversees appropriate use of specialized resources and vendors • Contributes to organizational profitability by driving productivity and managing expenses • Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service • Ensures applicable claim handling protocols are followed • Regularly uses data analytics to monitor team performance and identify trends • Develops and maintains collaborative business partnerships with internal and external resources • Effectively communicates and shares pertinent and timely information to employees • Participates with senior leadership in the development, implementation and reinforcement of claim handling protocols

🎯 Requirements

• Bachelor’s degree • JD, Master’s degree, or equivalent experience preferred • Typically a minimum of ten years of related work experience, with three years of management experience preferred • Applicable certifications or professional designations preferred • Advanced technical expertise in complex commercial general liability claims, with deep knowledge of life sciences risks (including pharmaceutical, biotechnology, medical device and related products) • Strong understanding of Coverage B (personal and advertising injury) policy language, offenses, and common allegations • Demonstrated ability to analyze complex coverage issues and allocate risk appropriately • Excellent judgment and decision‑making skills • Expert knowledge of claims principles, practices and procedures including investigation, negotiation and resolution • Ability to solve complex issues with a sense of urgency • Demonstrated ability to lead, coach, develop and retain highly skilled claim professionals • Ability to effectively interact and collaborate with all levels of the organization’s internal and external business partners • Excellent communication skills • Demonstrated knowledge of when and how to extract insights from metrics to make informed business decisions • Ability to creatively and effectively manage through ambiguous and challenging business problems • Adaptable and able to effectively lead through change • Knowledge of Microsoft Office Suite and other business-related software

🏖️ Benefits

• comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals