Complex Claim Director – Mass Tort Unit

🕒 April 23

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CNA Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1897

💸 Finance

🏢 Enterprise

💰 $883k Post-IPO Equity on 2016-09

Finance • Insurance • Enterprise

CNA Insurance is a global provider of business insurance solutions, offering a wide range of tailored policies and risk management services across various industries. With over a century of experience, CNA specializes in helping businesses manage exposures and minimize losses through customized insurance and risk control solutions. Their offerings include casualty, commercial auto, cyber liability, equipment breakdown, general liability, and many others designed to meet the needs of small to mid-sized companies. CNA Insurance works across diverse sectors including construction, financial institutions, healthcare, manufacturing, and real estate, providing specialized solutions such as management and professional liability, workers' compensation, and property insurance.

📋 Description

• Leads a team of Claims Consultants and Consulting Directors responsible for handling complex, high exposure mass tort and environmental claims. • Delivers superior business results through effective team management and resolution of all claims activities. • Works within broad authority limits on assignments requiring a high degree of technical knowledge. • Accountable for driving overall results and implementing company initiatives. • Responsible for facilitating ongoing development, managing performance, and driving employee engagement and retention. • Provides oversight and strategic direction on claim files including analysis of complex coverage issues and litigation strategy on high exposure matters. • Partners with Underwriting, Actuary, Reinsurance, Legal, and other internal stakeholders. • Contributes to organizational profitability by driving productivity, managing expenses, and ensuring quality and customer service standards are met or exceeded. • Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service.

🎯 Requirements

• Bachelor’s degree. • JD, Master’s degree, or equivalent experience preferred. • Typically a minimum of ten years of related work experience, with three years of management experience preferred. • Advanced technical expertise in general liability claims, with deep knowledge of mass tort, sexual abuse and latent/legacy exposures. • Strong understanding of general liability policy forms and coverage issues, including: allocation, number of occurrences, and trigger theories. • Demonstrated ability to lead, coach, develop and retain highly skilled claim professionals in a complex and evolving claim environment. • Excellent judgment and decision‑making skills, with the ability to assess and manage large‑scale severity and uncertainty. • Expert knowledge of claims principles, practices and procedures including investigation, negotiation and resolution. • Ability to solve complex issues with a sense of urgency; utilizes all available resources to make informed decisions. • Ability to effectively interact and collaborate with all levels of CNA's internal and external business partners. • Excellent communication skills, with demonstrated ability to succinctly present to senior management. • Demonstrated knowledge and understanding of when and how to extract insights from metrics to make informed business decisions. • Ability to creatively and effectively manage through ambiguous and challenging business problems, lead through change and take appropriate levels of risks. • Adaptable and able to effectively lead through change. • Knowledge of Microsoft Office Suite and other business-related software.

🏖️ Benefits

• CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.