Bilingual Spanish Fraud Detection Representative

🕒 June 12

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚨 AML and Financial Crime

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Process Fraud Detection cases for credit union employees and members. • Provide consistent, high-quality, courteous, and efficient service. • Place outbound calls and respond to inbound calls. • Monitor and work complex credit and debit account cases to identify fraudulent activity. • Prevent potential high-dollar liability and mitigate cardholder, member, and credit union losses using the Falcon Fraud Detection System. • Meet performance targets and requirements for agent advancement via career path. • Navigate tools and resources to address case inquiries. • Multitask across various systems. • Maintain a high level of service and meet performance targets. • Communicate trends and training opportunities to management. • Maintain composure and a calm, professional position in difficult situations. • Develop productive working relationships with team members. • Promote and maintain a positive, professional image of Velera’s Call Centers. • Participate in classroom and on-the-job skills and procedure training and review manuals and resources to increase product knowledge. • Read, write, perform simple arithmetic, draw conclusions, analyze data, and report information for 5–8 hours per shift.

🎯 Requirements

• High school diploma or equivalent. • Some post high school education desirable. • Minimum of one year experience in fraud detection and/or fraud investigation preferred. • Minimum six months experience in a customer service or call center experience preferred. • Basic Computer Skills using Word, Excel, Outlook. • Fraud Detection case processing application knowledge. • Knowledge of Main queue collection, Starstation, 3270, Springboard, Separate Entity, FTQ, VIP, and Travel Strat Queue. • Clear verbal communication, written communication, and reading comprehension in English. • Ability to accurately interpret information and demonstrate problem solving and analytical thinking skills. • Good judgment and decision making. • Ability to work efficiently independently and as part of a team. • Secure home office environment free from background noise and distractions. • Reliable private internet connection not supplied by cellular data; minimum consistent speeds of 100 Mbps download and 30 Mbps upload. • Computer hardwired directly to modem via Ethernet. • Smart device with OS version 8.0+ or Apple iOS 15.0+; device cannot be rooted or jailbroken. • This role is currently not eligible for sponsorship.

🏖️ Benefits

• BONUS • $1.00/hr Spanish language differential • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment