Collection Representative

Job not on LinkedIn

🔥 54 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🏦 Banking

Fintech • Banking • Financial Technology

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts. • Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater. • Utilize various collection strategies and skip tracing techniques to locate right parties when necessary. • Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions. • Identify and provide resources to assist members in resolving their obligations. • Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections. • Establish and maintain payment arrangements consistent with company standards. • Dorm, close, and make recommendations on accounts in line with established guidelines. • Make second voice calls as necessary to assist other collectors. • Follow up on specific accounts that meet department criteria to ensure all work has been completed. • Evaluate accounts where resolution is not possible and recommend for further review when appropriate. • Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges. • Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies. • Accurately and promptly document all account activity. • Perform other duties as assigned.

🎯 Requirements

• High school education or GED equivalent • Minimum 2 years collections or sales experience preferred

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program