Contact Center Strategic Development Program Manager

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $60.5k - $93.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Lead the organization's Career Momentum ecosystem • Drive development and execution of strategic workforce initiatives • Oversee i-Grow, V-Path, career exploration, mentoring, and professional development campaigns • Develop branded programs addressing skill gaps, cultural priorities, and leadership readiness • Create structured development pathways aligned with operational goals and career progression • Manage the full program lifecycle, including planning, resource allocation, and stakeholder engagement • Ensure clarity, consistency, and timely delivery of initiatives • Use data-driven insights to identify gaps and design targeted interventions • Embed organizational values and communication standards into daily operations • Implement coaching, mentoring, and skill-building programs supporting career mobility and succession planning • Partner with operations leaders and cross-functional teams to integrate development into workflows • Influence stakeholders through credibility and alignment with strategic priorities • Apply Lean, Six Sigma, and other methodologies to optimize program design and scalability • Leverage technology and analytics to enhance engagement and impact • Report identified risks to appropriate teams or management • Manage, monitor, and report risks within the work area, including Information Security risks • Support exceptional service for internal and external clients and the company mission, values, and objectives • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree preferred; High school diploma required • 2+ years in program management or performance development within operations • Proven success in implementing initiatives that deliver measurable business results • Experience in call center or customer service environments preferred • Knowledge of organizational development principles and adult learning methodologies • Knowledge of cultural and behavioral change strategies • Program measurement and evaluation techniques • Creative program design and visual branding • Strategic planning and project management • Data analysis and reporting for program impact • Excellent communication and stakeholder engagement • Influence without authority across multiple teams and levels • Ability to deliver high-quality programs on time and within scope • Ability to adapt to evolving business needs and drive continuous improvement • Ability to manage multiple priorities in a fast-paced environment • Comfortable with virtual collaboration and remote facilitation • Regular and reliable attendance • Ability to occasionally lift/move up to 25 pounds • Must perform duties within company policies, procedures, service standards, and state and federal law • This role is currently not eligible for sponsorship

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging