Inbound Customer Service Representative

🕒 July 16

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Take incoming calls from members • Navigate tools and resources to address member inquiries • Maintain a high level of service and meet performance targets • Maintain composure and a calm, professional position while adapting to difficult situations • Develop and maintain productive working relationships with team members • Promote and maintain a positive, professional image of Velera's Call Centers • Participate in product and procedure training, classroom training, on-the-job training, and review manuals and resources to increase product knowledge • Report identified risks to the appropriate team and/or management • Manage, monitor, and report risks within the work area, including Information Security risks • Support Velera's mission, vision, core values, and business objectives • Deliver exceptional service to internal and external clients • Perform duties within company policies, procedures, service standards, and applicable laws

🎯 Requirements

• High school diploma or equivalent • Basic Computer Skills using Word, Excel, Outlook • Strong customer service skills • Clear verbal communication, written communication, and reading comprehension in English • Ability to accurately interpret information and demonstrate problem solving and analytical thinking skills • Application of good judgment and decision making • Ability to work efficiently independently and as part of a team • Product knowledge including Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console or Springboard • Ability to regularly read, write, perform simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift • Regular and reliable attendance • This role is currently not eligible for sponsorship • Ability to sit; use hands to finger, handle, or feel; and talk or hear • Close vision • Ability to occasionally lift/move up to 25 pounds

🏖️ Benefits

• Performance bonus • Shift differential • Language differential • Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging