Velera
1001 - 5000 employees
💳 Fintech
🏦 Banking
Fintech • Banking • Financial Technology
Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.
Settlement Resolution Specialist
Job not on LinkedIn
🕒 May 26
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Velera
1001 - 5000 employees
💳 Fintech
🏦 Banking
Fintech • Banking • Financial Technology
Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.
📋 Description
• Provides senior level guidance and subject matter expertise on escalated Settlement inquiries from FI’s or cardholders • Researching and resolving client and cardholder tickets related to errors, exceptions, and rejects • Posting daily settlement entries in Velera’s general ledgers in compliance with card association and regulatory standards and deadlines • Interfaces with multiple internal organizations such as Client Delivery, CGE’s, Operations, Compliance, Legal, and Executive/Senior management • Provides coaching and corrective guidance to chargeback analysts • Recommends process improvements to management to reduce costly recurring errors • Must maintain thorough knowledge of card association and regulatory rules to resolve complex chargeback or compliance cases
🎯 Requirements
• High School Education / GED required • Associate's degree or equivalent of education and experience required • Minimum 2 years as a Case Management Rep required • Minimum 2 years' experience in a credit/debit card environment, with focus on dispute, fraud, and general knowledge of the card industry required • Minimum 2 years customer service experience required • Prior VELERA account recovery system experience preferred
🏖️ Benefits
• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program
Apply NowSimilar Jobs
🕒 May 26
Teacher overseeing student learning experiences for K-12 students in a virtual environment. Creating robust lessons and collaborating with colleagues to enhance student engagement and learning.
🕒 May 26
Credentialing Coordinator managing healthcare credentialing processes and maintaining provider eligibility compliance. Ensuring safety and quality in patient care through strict adherence to legal and regulatory guidelines.
🕒 May 26
Heavy Equipment Operator operating machinery such as loaders and excavators for rail track construction. Supporting construction efforts with hands-on labor and ensuring safety protocols are followed.
🕒 May 26
Dean overseeing Early College High School and Project-Based Learning for K-12 students. Leading educational innovation and partnerships with higher education and industry.
🕒 May 26
Track Inspector evaluating rail infrastructure conditions for Railserve. Assist with inspections, defect identification, and collaborate with operations for project success.
