Enterprise Program Manager – HLS

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Coastal

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

☁️ SaaS

🤖 Artificial Intelligence

💰 Series unknown on 2020-07

Consulting • SaaS • Artificial Intelligence

Coastal is a professional services consultancy that helps organizations turn Salesforce, Snowflake, data, and AI into measurable business outcomes. Coastal emphasizes outcome-first engagements, cross-cloud delivery teams fluent in industry context, AI-driven accelerators to shorten timelines, and ongoing post-go-live evolution to compound value. Backed by Tata Consultancy Services and highly rated by customers and partners, Coastal focuses on cloud integration, CRM/Salesforce implementations, data & AI platform work, and industry-specific delivery for sectors like public sector, telecom, nonprofit, manufacturing, and high tech.

📋 Description

• Strategic Client & Stakeholder Management • Executive Partnership: Partner directly with Coastal Leadership to manage critical client relationships with Key HLS Stakeholders and Steering Committee Members. • Relationship Ownership: Serve as the primary relationship owner for assigned enterprise HLS clients and programs. • Operating Models: Establish and maintain robust engagement and operating models tailored to various stakeholder groups. • Account Growth: Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs. • Executive Reporting: Provide high-impact project and program updates to diverse stakeholders across multiple executive forums. • Enterprise Program Delivery & Governance • Multi-Cloud Ecosystems: Lead multiple complex workstreams concurrently in a multi-cloud environment (e.g., Salesforce Health Cloud, MuleSoft integrations with EHR/EMR systems). • Delivery Planning: Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones. • Cross-Project Dependencies: Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums. • Risk & Issue Mitigation: Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery. • Financial & Metric Accountability: Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion. • Contractual Support: Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation. • Team Leadership & Delivery Excellence • Team Management: Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers. • Mentorship: Provide real-time mentorship, guidance, and professional development to program team members and Project Managers. • Agile Methodology: Guide delivery teams with estimation techniques, sprint planning, and performance tracking. • Process Accountability: Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools.

🎯 Requirements

• HLS Enterprise Leadership: 3+ years of experience working specifically as a Program Manager leading large-scale technology implementations within the Healthcare, Payer, Provider, or Life Sciences space. • PMO Background: 10+ years of dedicated Project Management Office (PMO) experience. • Consulting Expertise: 5+ years of experience within a professional consulting environment. • Financial Scope: Proven competence managing large-scale programs budgeted at $2M+ annually. • Salesforce & Health Tech Expertise: Hands-on experience overseeing Salesforce project implementations; deep understanding of Salesforce Health Cloud and integrations with healthcare ecosystems (HL7, FHIR standards, EHR/EMR systems) is highly preferred. • Team Scale: Documented experience managing teams of 10+ members, including sub-project managers. • Technical Literacy: Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes. • Strategic Leadership: Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership. • Tools Proficiencies: Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems. • Problem Solving: Excellent troubleshooting, risk management, and collaborative problem-solving skills. • Communication: Exceptional written and verbal communication skills. • Must have full-time, permanent US work authorization. • Willingness to travel up to 50% to client sites as required

🏖️ Benefits

• Flexible working hours with an emphasis on a life-work balance (in that order!) • Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations • Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage • Competitive quarterly bonus opportunities • Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses • A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more • Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events • Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance • Opportunities for accelerated growth, networking, and career guidance and support • Trust, transparency and respect across all levels of the company