Senior Director, Content Operations Lead

Job not on LinkedIn

🔥 20 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $160k - $220k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Code and Theory

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Code and Theory is a technology-first creative agency that operates at the intersection of creativity and technology. The company partners with media and publishing companies to shape political news and delivers digital transformation for ambitious brands like Microsoft, Amazon, NFL, and more. As a trusted partner, the agency is known for its expertise in building end-to-end solutions that address consumer and business needs in today's evolving digital landscape. With a team composed of 50% engineers and 50% creatives, Code and Theory redefines the digital experience across various industries including automotive, sports, hospitality, finance, and education. They are recognized for their innovative approach in business transformation, AI-driven design systems, and strategic digital marketing initiatives.

📋 Description

• Stand up and run scaled content services for enterprise clients from service model design through go-live, stabilization, and handover • Operate in forward-deployed client teams alongside production leads, creative teams, agencies, and platform owners • Participate directly in intake queues, production schedules, and review cycles while redesigning live processes • Map the full content lifecycle and organizational model • Diagnose breakdowns and peak-capacity constraints • Design target-state service models, decision rights, and governance • Establish measurement frameworks and baselines for cycle time, first-pass approval rate, reuse rate, cost per asset, on-time delivery, SLAs, and KPIs • Build activation plans with named owners and stand up operating infrastructure • Resource and onboard teams; run cutovers; stabilize post-launch services • Redesign operating models around AI-native capabilities and reshape workflows, roles, decision rights, and handoffs • Collaborate with engineers and creative technologists to build content stacks • Codify standards, brand compliance, and legal review for machine consumption • Prototype with prompts, lightweight tools, and internal solutions before engineering scale-up • Own VP-to-C-suite relationships and cross-functional delivery teams • Translate between brand/growth agendas and production capacity/craft constraints • Lead delivery pods, including casting and offshore/partner capacity management • Shape commercial strategy, run workshops and steering reviews, and convert engagements into reusable accelerators, methods, and offerings • Develop thought leadership and case studies • Shape partnerships with Adobe, Pencil, Typeface, and other platform/ecosystem players • Set standards for full-stack, AI-fluent, embedded content-operations delivery

🎯 Requirements

• 10-15 years across content operations, creative production, marketing operations, consulting, or transformation delivery, with meaningful time spent both advising and operating • Deep fluency in how content actually gets made at enterprise scale • Track record of shipping in enterprise environments • History of building pipelines, methods, or production capabilities that outlived the engagement that created them • Commercial instinct to shape scopes, build capacity models, defend margin, and grow accounts through proof-driven expansion • Background bridging creative production or studio operations and consulting or transformation work • Direct experience standing up a service, studio, shared service center, or production pod from design through go-live and stabilization • Working command of the transition lifecycle and entry and exit criteria at each gate • Hands-on experience with resourcing, knowledge transfer, readiness testing, phased ramp, SLA baselining, and transition close-out • Proven record driving adoption in an organization that did not want the change • Bias toward shipping • Ability to decompose a content workflow into demand, capacity, quality gates, automation, and human-in-the-loop steps that hold up under volume • Accountability to outcomes • Comfort in ambiguity • Bachelor's Degree

🏖️ Benefits

• Willingness to travel within the US (20-30%) (listed as NICE TO HAVE)