Senior Strategic Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $139k - $201k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coder

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

SaaS • Enterprise • Security

Coder is a company that provides an open-source self-hosted cloud development environment (CDE) platform. The platform allows organizations to deploy development environments across various infrastructures such as VMs, Kubernetes, and cloud services, facilitating secure, fast, and flexible coding solutions. Coder focuses on increasing developer productivity by enabling rapid deployment of fully configured cloud environments, optimizing resource use, and streamlining coding operations for developers, data engineers, and scientists. It enhances security and privacy for development environments by separating desktop environments, allowing safe third-party access, and implementing enterprise-grade security protocols. Coder is SOC2 Type II certified and supports a customizable, enterprise-scalable experience with self-hosting and open-source solutions.

📋 Description

• Own onboarding and rollout plans for new customers and coordinate successful implementation of Coder’s platform • Remove barriers to adoption so customers achieve desired outcomes • Understand customer goals, challenges, and use cases and provide tailored guidance • Own technical success plans, adoption milestones, technical priorities, and roadmaps • Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption • Lead technical discovery, facilitate admin enablement, and troubleshoot common adoption blockers • Coordinate Solutions, Support, or Engineering for architecture design, complex implementations, and deeper troubleshooting • Identify expansion opportunities and partner with Sales on upsell and cross-sell motions • Oversee renewals and forecasting • Serve as primary point of contact for inquiries, issues, and escalations • Monitor and report on customer health, usage, technical risks, and adoption progress • Develop deep expertise in Coder’s products to provide global customer coverage • Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance for enterprises

🎯 Requirements

• 5+ years in customer success or a technical customer-facing role • Experience independently managing enterprise accounts and driving adoption, retention, and expansion • Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC • Experience guiding customer onboarding and deployments in SaaS or self-hosted environments • Ability to understand deployment architecture and ask informed questions about infrastructure and security • Ability to investigate common issues using logs and documentation and turn findings into clear next steps • Hands-on experience with Salesforce and other industry-standard CS platforms • History of building relationships across executive, business, and technical stakeholders • Ability to provide actionable customer feedback to Product and cross-functional teams • Startup experience • Strong verbal communication and technical writing skills • Self-motivated with a creative and analytical approach to problem-solving • Customer success or sales experience focused on developer tools is a bonus • Renewal management experience is a bonus • Experience with Totango or a similar Customer Success platform is a bonus • Familiarity with Kubernetes, AWS, GCP, Azure, or Terraform is a bonus

🏖️ Benefits

• Equity • Commission • Transparent, consistent, and enjoyable interview process • Interview process targeted for completion in two to four weeks, if schedules allow • Permitted use of AI tooling for take-home assessments • Equal employment opportunity