Member Advocate – Manager Level

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Cofertility

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

💰 $7.3M Series A - Cofertility on 2025-04

Healthcare • Food & Beverage • Consulting

<Cofertility> is a consumer-facing, tech-enabled fertility platform that makes egg freezing and third-party reproduction more accessible through an ethical egg-sharing model and donor matching services. It offers two primary programs—Split, which lets donors freeze eggs for free by donating half of retrieved eggs, and Keep, a self-funded discounted option—and supports both fresh and frozen egg donation, LGBTQ+ families, and clinic partnerships nationwide. Cofertility emphasizes human-centered service, matching donors with intended parents via its marketplace-style platform and providing advocacy and care throughout the fertility journey.

📋 Description

• Advocate for Split Members (egg donors) throughout their egg donation journey • Manage a portfolio of cases across multiple stages of egg freezing and donation • Serve as the primary contact through video, phone, text, and email • Keep case timelines on track and members informed of next steps • Educate members on egg freezing and donation • Anticipate, resolve, and escalate issues as needed • Coordinate with medical providers on travel, escrow funding, screenings, and egg retrievals • Build and optimize case management best practices and operational procedures • Track match progress and documentation in the CRM • Follow American Society of Reproductive Medicine (ASRM) and Food and Drug Administration (FDA) industry guidelines

🎯 Requirements

• 5+ years experience as a case manager/coordinator with experience working with multiple cases at once • Excellent communication and relationship-building skills • Problem-solving ability and readiness to work in a fast-paced environment • Interest in the fertility field and comfort supporting and educating members through egg donation and egg freezing • Experience in healthcare and/or working with fertility clinics and providers is a bonus • Proficient in Google Suite, CRM tools, and learning new software • Patient, kind, empathetic, effective, versatile, and ready to learn and grow • Alignment with the mission of changing family planning and empowering women to own their fertility timeline

🏖️ Benefits

• Fully remote work arrangement • Autonomy in work and emphasis on team-member output • Regular communication and support from the team • Equal opportunity employment • Encouragement for candidates with non-traditional/diverse backgrounds to apply