Member Outreach Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 15%

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Cofertility

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

💰 $7.3M Series A - Cofertility on 2025-04

Healthcare • Food & Beverage • Consulting

<Cofertility> is a consumer-facing, tech-enabled fertility platform that makes egg freezing and third-party reproduction more accessible through an ethical egg-sharing model and donor matching services. It offers two primary programs—Split, which lets donors freeze eggs for free by donating half of retrieved eggs, and Keep, a self-funded discounted option—and supports both fresh and frozen egg donation, LGBTQ+ families, and clinic partnerships nationwide. Cofertility emphasizes human-centered service, matching donors with intended parents via its marketplace-style platform and providing advocacy and care throughout the fertility journey.

📋 Description

• Lead scheduled video informed consent calls with prospective Split program participants • Confirm members meet logistical requirements and obtain informed consent for egg retrieval and donation • Answer members’ questions and follow up by email with relevant resources • Document updates and relevant information in member profiles • Educate Split members about third-party reproduction • Support member onboarding, including building and approving donor profiles • Assist with outreach to egg donor recipients and make outbound calls to newly joined intended parents • Monitor the inbound company line • Monitor and respond promptly to member and lead inquiries over email • Assist with scheduling, program clarifications, and general support • Collaborate with the broader Cofertility team to ensure seamless experiences and consistent communication • Surface observations, issues, and insights to relevant team members • Create process efficiencies to optimize the Split program application process and member experience

🎯 Requirements

• 2-3 years experience in a client-facing role, ideally in education, sales, patient navigation, or member support • Strong communication skills over Zoom, phone, and email • Comfortable discussing sensitive topics with empathy and professionalism • Ability to work independently and as part of a team • Solutions-oriented and a fast learner • Tech savvy • Proficient in Google Suite • Able to learn and manage Customer Success / Operations tools • Experience with egg donor software is a plus • Experience in healthcare is a plus • Eastern Time Zone preferred, but not required • Empathetic, curious, and adaptable • Strong attention to detail • Passionate about reproductive health and family-building

🏖️ Benefits

• Fully remote work arrangement • Autonomy in work and emphasis on team member output • Regular communication and support throughout the day • Equal opportunity employment • Encouragement for candidates with non-traditional/diverse backgrounds to apply