Customer Success Lead

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Cognassist

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $5M Venture Round - Cognassist on 2023-04

Education • SaaS • Artificial Intelligence

Cognassist is a provider of an evidence-based neuro-inclusion platform for education and training providers. It delivers a scientifically validated digital cognitive assessment, automated personalised support plans, monthly support records for compliance, and an AI learning assistant called Kai to give learners tailored strategies. Cognassist helps colleges, apprenticeship providers, and other education organisations identify learner needs early, evidence support for funding and Ofsted/compliance purposes, and deliver personalised, inclusive learning pathways.

📋 Description

• Drive Customer Value & Growth • Own revenue expansion and contribute directly to net revenue retention targets. • Build strong relationships with clients, understanding their goals, challenges, and success drivers. • Proactively spot upsell, cross-sell, and renewal opportunities during customer interactions. • Shape account strategies that deliver impact for customers and revenue growth for Cognassist. • Forecast and track account metrics with accuracy, delivering against quarterly revenue goals. • Customer Engagement & Adoption • Lead customer onboarding and activation, ensuring clients embed Cognassist effectively. • Deliver tailored enablement and training to drive adoption across teams and stakeholders. • Champion the benefits of cognitive profiling and learning strategies with senior client leaders. • Consultative Partnership • Conduct Customer Impact Reviews, providing insights and clear next steps to improve performance. • Act as a trusted advisor — bringing fresh ideas, best practices, and solutions that add value. • Collaborate with Sales, Product, and Engineering to ensure customer feedback drives innovation. • Advocacy & Influence • Convert customer success into advocacy: case studies, testimonials, and reference clients. • Engage executives and stakeholders to reinforce Cognassist’s strategic value. • Support timely renewals and negotiate agreements with commercial confidence. • Team Contribution & Best Practice • Share knowledge, insights, and proven approaches with Customer Success peers. • Help strengthen team capability by modelling commercial curiosity and proactive customer engagement.

🎯 Requirements

• Minimum 3 years in Customer Success, Sales, Account Management, or a similar client-facing role. • SaaS experience essential; EdTech background a plus. • Strong commercial acumen with proven success in renewals, upselling, and expansion. • Energetic, curious, and motivated by delivering customer impact and revenue growth. • Excellent communicator and influencer, comfortable with both frontline users and executives. • Organised, proactive, and resilient under pressure. • Skilled with CRM tools and Excel; confident using data to inform decisions. • Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.

🏖️ Benefits

• EMI company share scheme, meaning you would own a percentage of shares, turning into significant monetary value in time. • Competitive salary. • Westfield Health cash plan. • 1-2-1 Sanctus coaching sessions to support personal and professional development with proactive mental wellbeing support. • Flexible working. • A paid day off on your birthday. • Aviva Life insurance. • Workplace Nursery Benefit. • Long service awards to celebrate key employment anniversaries. • Excellent discounts/wider wallet. • 5% matched contribution pension scheme. • Pension salary exchange scheme. • 25 days holiday + bank holidays (33 days). • Paid wellbeing days, volunteer days, and study days. • Quarterly All Star award. • Annual company Summer event. • Modern homeworking tech kit. • Enhanced maternity & paternity pay. • And being part of something AMAZING!