Customer Success Manager

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Cognassist

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $5M Venture Round - Cognassist on 2023-04

Education • SaaS • Artificial Intelligence

Cognassist is a provider of an evidence-based neuro-inclusion platform for education and training providers. It delivers a scientifically validated digital cognitive assessment, automated personalised support plans, monthly support records for compliance, and an AI learning assistant called Kai to give learners tailored strategies. Cognassist helps colleges, apprenticeship providers, and other education organisations identify learner needs early, evidence support for funding and Ofsted/compliance purposes, and deliver personalised, inclusive learning pathways.

📋 Description

• Build solid and profitable relationships with your clients and their employees through world-class customer service • Use a range of data reporting tools to analyse performance and spot trends, risks and opportunities • Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams internally & externally • Manage our Customer Service inbox and distribute to colleagues accordingly • Generate interest from clients for incremental sales from existing and other company products and services • Produce winning proposals and presentations for CSM’s to deliver • Support on the acquisition of case-studies and testimonial feedback • Assist with challenging client requests or issue escalations • Work closely with the software development team to scope priorities based on client demand • Act as the eyes and ears of the business spotting risks and opportunities • Responsible for communicating all changes/updates and reports to our smaller client base through email • Producing Digital quarterly business review for our smaller client base

🎯 Requirements

• Experience of the Education and EdTech sector preferable but not mandatory • Demonstrable communication and relationship development skills via video and teleconference or face to face • Organised, hardworking and willing to build your career through success with clients • A quick learner and the ability to work and think clearly when under pressure • Proven work experience in administration or account management • Some experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel) • Experience delivering client-focused solutions to customer needs • Proven ability to juggle multiple projects at a time • Excellent listening, negotiation, and presentation abilities

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities