Cognixia
501 - 1000 employees
đź’Ľ Consulting
đź“Ł Marketing
đź“š Education
Consulting • Marketing • Education
Cognixia is a digital transformation partner focused on future-proofing the modern workforce through comprehensive training solutions. With their innovative learning platform, Rewire by Cognixia, and the hire, train, deploy program, JUMP by Cognixia, the company offers customized training and specialized certifications in digital technologies. Since 2014, Cognixia has trained over 130,000 individuals in various fields such as IoT, Big Data, Cloud Computing, Cyber Security, and Machine Learning, making it a leader in digital talent transformation. With a team of more than 7000 industry experts, Cognixia facilitates a wide array of training formats including instructor-led online courses and on-demand self-paced learning, catering to the demands of the evolving technology landscape.
Intake Specialist
Job not on LinkedIn
đź•’ June 24
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Cognixia
501 - 1000 employees
đź’Ľ Consulting
đź“Ł Marketing
đź“š Education
Consulting • Marketing • Education
Cognixia is a digital transformation partner focused on future-proofing the modern workforce through comprehensive training solutions. With their innovative learning platform, Rewire by Cognixia, and the hire, train, deploy program, JUMP by Cognixia, the company offers customized training and specialized certifications in digital technologies. Since 2014, Cognixia has trained over 130,000 individuals in various fields such as IoT, Big Data, Cloud Computing, Cyber Security, and Machine Learning, making it a leader in digital talent transformation. With a team of more than 7000 industry experts, Cognixia facilitates a wide array of training formats including instructor-led online courses and on-demand self-paced learning, catering to the demands of the evolving technology landscape.
đź“‹ Description
• Receive inbound calls and conduct case intake from a queue for 6-8 hours per day • Provide consultation on general policy questions, drive resolution for less complex cases • Identify cases requiring escalation and complete required documentation • Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
🎯 Requirements
• Call Center experience, specifically intake • Working in case management systems • HR / ER experience
🏖️ Benefits
• Endless opportunities to learn new technologies through in-house Training arm – Cognixia.
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