Member Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Collective

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💳 Fintech

☁️ SaaS

Fintech • SaaS

Collective is an all-in-one financial platform for self-employed entrepreneurs and freelancers. It provides software tools and partnered services for tax optimization, bookkeeping, payroll, and business formation, helping members save on business taxes and manage their finances efficiently. Collective offers self-help tools rather than legal or financial advice and integrates third-party tax preparation and related services.

📋 Description

• Guide new members through the onboarding process • Serve as the primary point of contact for member questions throughout onboarding • Assist with inquiries related to tax, accounting, payroll, and U.S. corporate structures • Use cross-functional resources to provide accurate, professional communication • Resolve member issues effectively in a fast-paced environment • Manage inbound inquiries about the product, processes, taxes, and accounting via email and phone • Send proactive updates and reminders about key onboarding milestones • Identify opportunities to streamline and improve the onboarding process • Build trust through timely, clear, and professional communication

🎯 Requirements

• 2+ years of experience in a customer-facing role • Familiarity with U.S. taxes and tax-filing procedures • Familiarity with U.S. corporate structures, especially LLCs and S Corps • Proficiency with online bookkeeping and payroll systems • Exceptional written and verbal English communication skills • Ability to explain complex topics clearly and manage conflict effectively • Strong organizational skills and ability to manage multiple clients and tasks simultaneously • Strong critical thinking abilities • Comfort with ambiguity • Proactive approach to identifying and solving customer problems • Confidence engaging with customers through email, phone, video, and text • Ability to work in the United States • Must be legally authorized to work in the United States • Must not require sponsorship for a U.S. employment visa

🏖️ Benefits

• Equity package • Bonus • Remote work flexibility within the U.S. • $200 quarterly wellness reimbursement • Fresh lunch on in-office days for hybrid employees • $150 monthly commuter reimbursement for hybrid employees • Flexible PTO • 14 company holidays • 100% medical, dental, and vision coverage for employees • 75% medical, dental, and vision coverage for dependents • 16 weeks fully paid parental leave • 401(k) plan • Quarterly virtual events • Annual in-person summit