Member Communications Specialist – Contract

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🔥 0 minutes ago

🤠 Texas, Utah – Remote

🤠 Texas – Remote ⛷️ Utah – Remote

💵 $28 - $38 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🗣️ Communications

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Collective Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

Collective Health is a modern third-party administrator (TPA) focused on integrating plan administration, navigation and advocacy, and a benefits hub. The company provides a comprehensive benefits experience designed for both employers and employees. Through its flexible technology and service platform, Collective Health enables organizations to tailor their health benefits strategies using an ecosystem of 140+ partner solutions. Their services deliver substantial financial savings while enhancing employee satisfaction by simplifying plan design and improving health outcomes. Collective Health's solutions are particularly noted for reducing healthcare cost trends and increasing overall employee engagement in managing health benefits.

📋 Description

• Build, test, and deploy email campaigns in Customer.io based on briefs and direction from the Member Engagement & Marketing team • Execute member communications across our client programs, ensuring accuracy, brand consistency, and on-time delivery • Support cross-channel communications efforts, which may include in-platform secure messaging and direct mail coordination, working cross-functionally with the relevant internal teams • Maintain campaign documentation including audience segmentation, send schedules, and version tracking • Coordinate with internal stakeholders — including Product, Compliance, and Client Success — to gather approvals and ensure campaigns meet requirements • Perform thorough QA on campaigns prior to launch, including link checks, rendering across devices, and audience validation • Support ongoing content management by organizing assets, templates, and campaign records • Flag risks to project timelines and escalate as needed to keep programs on track • Contribute to process documentation to support repeatability and scale across the communications program

🎯 Requirements

• 2–4 years of experience in email marketing, CRM, or member/customer communications • Hands-on experience building campaigns in Customer.io, Iterable, Braze, or a comparable ESP — you should be comfortable working directly in the platform, not just providing direction • Strong attention to detail, particularly in QA and proofreading • Excellent communication and organizational skills; able to manage multiple campaigns and deadlines simultaneously • Comfortable executing against defined briefs and direction with minimal guidance • Experience working cross-functionally and managing stakeholder coordination through tools like Slack, Jira, and Google Suite • Experience in healthcare, benefits, or a regulated industry is a plus but not required.

🏖️ Benefits

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare • Impactful projects that shape the future of our organization • Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests • Flexible work arrangements and a supportive work-life balance