Product Manager – Patient Experience

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $160k - $210k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 12%

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Collectly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

Collectly is a healthcare technology company that provides an AI-powered financial assistant designed to streamline the medical billing process for patients. The platform helps healthcare providers improve patient engagement by making it easier for them to understand and pay their medical bills, resulting in faster collections and better patient satisfaction. Collectly integrates with existing electronic health records and practice management systems, allowing healthcare organizations to enhance their billing processes without changing their current software solutions.

📋 Description

• Own the patient experience around Collectly's AI agent, Billie • Lead product discovery with billing leaders, support managers, and front-desk staff • Turn customer insights into a prioritized patient-experience roadmap • Define patient situations, questions, staff hand-offs, and dead ends that determine experience quality • Design proactive patient outreach by channel, timing, audience, and message • Measure effects on patient satisfaction and revenue collected • Define and own patient-facing product metrics, including escalation rate, self-service rate, patient satisfaction, and payment outcomes • Query the data warehouse and analyze real patient conversations and agent performance • Prototype with AI tools before specifying products • Partner with engineering on agent behavior, prompts, EHR and practice-management integrations, and human-in-the-loop workflows • Scale successful configurations into features usable across the customer base • Lead technical customer projects, including customer launches and new capabilities • Own the first weeks after go-live • Maintain case studies, working demos, and sales playbooks for pre-service and patient support • Within six months, define great patient-experience cases, optimize the product, design and evaluate outreach flows, increase support resolution rates, and update customer-facing materials

🎯 Requirements

• Experience in US healthcare (must-have): RCM, eligibility, claims, payments, payer-provider workflows • 3+ years of product management experience in technical B2B products, with full ownership of what gets built and why • Track record of quantified business outcomes: revenue, cost reduction, conversion, automation rate, or efficiency • Direct customer-facing experience with B2B customers; enterprise experience preferred • Experience launching new products, not only features within existing ones • Hands-on with AI tools; able to build prototypes and run analyses with Claude or similar • Strong analytical skills; comfortable writing code and SQL with AI while doing your own analysis • Ability to fly to San Francisco for an onsite interview • Customer discovery • Product ownership and decision-making • Data-driven decision making • Analytical depth and curiosity • Leading technical customer projects • Hands-on mindset • Previous role in engineering, data science, or analytics preferred • Startup or small-product-team background; founder or early-stage experience preferred • Experience working on AI/ML products preferred

🏖️ Benefits

• Unlimited PTO • Fully paid medical, dental, and vision insurance for you and your dependents • Stock options • 401(k) with a generous company match • Contributions toward student loans • Compensation range: 160-210k/year • Onsite interview travel costs covered

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