Intake Representative Lead

🕒 July 9

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $49k - $55k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Comagine Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1973

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

Comagine Health is a national nonprofit health care consulting organization that partners with providers, payers, public agencies, community organizations and consumers to improve health care quality, equity, and outcomes. It offers systemwide quality improvement, care management, data solutions, research and evaluation, and COVID-19 response services, using health information exchange and health IT to inform public health surveillance and program design. Comagine focuses on supporting community health, behavioral health, and patient-centered initiatives through technical assistance, evaluation, and collaborative systems-level work.

📋 Description

• Provide daily oversight and monitoring of non-clinical staff, as assigned; also provide the supervisor with input regarding employees’ performance of all treatment types. • Provide clinical and/or review process subject matter expertise; respond to customer and provider questions or concerns. • Assist with initial orientation and training of new staff. • Create staff training schedules daily as indicated by the supervisor. • Ensure timely completion of daily training and report pertinent observations of individual and team productivity and performance to the supervisor. • Apply and assist in the development of non-clinical staff’s work process. • Retain and organize files and records, track, and monitor due dates on action items. • Provide follow-up and monitoring of non-clinical staff during their performance, as appropriate; also provide the supervisor with input regarding employees’ performance of these activities. • Screen client or customer complaints and assist with follow-up and resolution. • Respond to inbound telephone requests. • Assist in organizing and scheduling Open Forum huddles. • Participate in Provider Portal training. • Identify training needs or opportunities for improvement in process or documentation and work with Supervisor and manager to update procedures and process as needed. • Identify and report HIPAA and PHI violations in the appropriate database. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or equivalent. • Equivalent combination of education and/or work experience in related field may be substituted. • 4 years of related work experience. • 2 years of related work experience in healthcare. • 4 years of direct customer service experience. • You may have: Post-secondary education or certification in a related field. • Current and active RHIT, RHIA, CCA, or CCS certification. • Experience with Medicaid. • You bring: Intermediate MS Office Suite proficiency. • Full proficiency with web-based review workflows and processes. • Demonstrated proficiency with medical terminology plus diagnosis and/or procedure coding.

🏖️ Benefits

• Medical, dental and vision insurance • Paid time off for vacation, illness and volunteering • Retirement savings plan with employer contribution • Adoption financial assistance • Paid parental leave • And much more!