Director, Revenue Operations

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $176.7k - $265.1k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

🦅 H1B Visa Sponsor

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Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🤖 Artificial Intelligence

🤝 B2B

eCommerce • Artificial Intelligence • B2B

Commerce is a company that provides flexible, AI-driven solutions designed for next-generation commerce. It connects various tools and systems to drive growth and unlock data potential for businesses. With a focus on delivering seamless, personalized experiences at scale, Commerce supports businesses through tailored solutions and end-to-end services. Its platform includes offerings like BigCommerce, Feedonomics, and Makeswift, aimed at enabling innovation, optimizing data, and creating customizable digital experiences.

📋 Description

• Own the end-to-end Global Revenue Operations function across Sales, Partner, and Customer Success • Serve as strategic and operational partner to senior Sales, Partner, and Customer Success leaders • Design scalable solutions for operational gaps across the revenue lifecycle • Partner with leadership to define and deliver annual and quarterly revenue targets • Translate strategic initiatives into execution plans with milestones, owners, and success metrics • Model financial and operational impacts of pipeline generation, retention, expansion, and partner programs • Own pipeline management processes, forecasting methodology, and territory/account planning • Define and manage Sales, Partner, and Customer Success KPIs • Build executive and operational dashboards and lead QBR preparation and delivery • Surface data-driven insights, risks, and opportunities • Orchestrate AI-human collaboration and optimize AI sales intelligence and automated interaction systems • Enhance automation, tooling, and scalability across the sales and customer technology stack • Develop AI-enabled dashboards and semantic search tools for GTM needs • Standardize sales and customer processes, playbooks, and operating cadences • Partner cross-functionally on forecasting, capacity planning, and compensation alignment • Hire, lead, and develop a high-performing Sales and Customer Operations team • Set goals, performance expectations, and development plans while fostering accountability and continuous improvement

🎯 Requirements

• 8+ years of experience in sales operations, customer operations, revenue operations, business operations, strategy, or a related role in a SaaS or technology environment • 5+ years of people management experience, preferably leading senior individual contributors or managers • Strong analytical skills with hands-on experience in financial modeling, Excel/Sheets, and BI tools such as Looker or Tableau • Experience leveraging AI tools to solve reporting needs and building agents to perform repetitive tasks • Deep understanding of the full revenue lifecycle, including pipeline management, forecasting, territory and quota planning, onboarding, retention, expansion, and services delivery • Experience with GTM systems; Salesforce preferred, Gainsight or similar a plus • Proven ability to scale sales and customer-facing teams through process, systems, and data • Strong program management skills • Excellent communication and stakeholder management skills • Revenue- and customer-first mindset

🏖️ Benefits

• Variable compensation such as bonus or commission, where applicable • Equity, where applicable • Benefits in accordance with local policies, where applicable • Inclusive and accessible hiring experience • Government ID and biometric verification processed securely in accordance with applicable privacy laws