Technical Training Content Developer

🔥 13 hours ago

🤠 Texas – Remote

infoinfo

💵 $88.6k - $132.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎬 Content Creator

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Logo of Commerce

Commerce

1001 - 5000 employees

🛍️ eCommerce

🤖 Artificial Intelligence

🤝 B2B

eCommerce • Artificial Intelligence • B2B

Commerce is a company that provides flexible, AI-driven solutions designed for next-generation commerce. It connects various tools and systems to drive growth and unlock data potential for businesses. With a focus on delivering seamless, personalized experiences at scale, Commerce supports businesses through tailored solutions and end-to-end services. Its platform includes offerings like BigCommerce, Feedonomics, and Makeswift, aimed at enabling innovation, optimizing data, and creating customizable digital experiences.

📋 Description

• Create, maintain, and update Commerce product training and technical learning content • Ensure content accuracy and relevance with each platform release • Translate platform changes into learning content with Product, Engineering, and Professional Services • Produce product and developer-focused video content, including scripting, narration, and screen recordings • Apply learning techniques and adult learning best practices • Leverage AI tools and emerging technologies to accelerate content creation and improve the learner experience • Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams • Conduct scoping calls and recommend personalized training needs • Maintain relationships with Product, Engineering, Professional Services, Account Management, and Marketing stakeholders • Collaborate with external client partners, project managers, developers, technical partners, and enterprise executives • Manage training action plans and coordinate learning-session scheduling and administration • Maintain knowledge of Commerce platform features, third-party ecosystems, and competitive differentiators

🎯 Requirements

• 3–5 years of combined experience in the technology industry focused on technical writing, instructional design, product training, developer education, or similar roles • Working knowledge of GitHub and local development practices • Ability to run and modify a site locally using frameworks such as Next.js or Nuxt.js • Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways • Comfortable with APIs and able to run API requests using API documentation or a Postman library • Familiarity with front-end development tools and HTML/CSS/JS • Exceptional verbal and written communication skills • Ability to explain complex technical topics clearly to audiences of all experience levels • Proactive, transparent communication across global, matrixed organizations • Strong organizational skills and ability to manage multiple content projects independently • Ability to learn new technologies quickly • Natural collaboration and knowledge-sharing

🏖️ Benefits

• Remote-first work environment • Optional collaborative workspaces in Austin, Atlanta, and London • Variable compensation such as bonus or commission, where applicable • Equity, where applicable • Benefits in accordance with local policies • Inclusive and accessible hiring experience • Government ID and biometric verification processed securely in accordance with applicable privacy laws

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