Renewals Manager

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🕒 January 29

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Common Great

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🤲 Charity

🤝 Non-profit

Charity • Non-profit • Digital Marketing

Common Great is a consultancy that specializes in helping nonprofits innovate their fundraising strategies and enhance their digital marketing efforts. With a focus on using effective tools and technology, Common Great empowers nonprofits to reach their fundraising goals while navigating the complexities of modern donor engagement. They are committed to promoting equitable practices in the nonprofit sector and offer discounted services to organizations led by underrepresented communities.

📋 Description

• Own Growth Renewals, managing a high-volume book of business with varying contract terms and renewal cycles. • Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close. • Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates. • Proactively identify churn risk and take action to mitigate through value reinforcement and alignment. • Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience. • Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps. • Ensure renewal terms, pricing, and approvals align with Common Room policies. • Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution. • Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes. • Provide clear visibility into renewal status, risks, and outcomes. • Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals. • Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale.

🎯 Requirements

• Have 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS. • Have experience managing high-volume renewals in a Growth, SMB, or commercial segment. • Are comfortable owning transactional processes while still thinking strategically about scale. • Communicate clearly and confidently with customers around pricing, contracts, and value. • Are highly organized and able to manage competing deadlines and priorities. • Enjoy working cross-functionally to solve process and customer experience challenges. • Bring a data-informed mindset and are curious about what drives retention and churn. • Thrive in fast-paced, scaling environments.

🏖️ Benefits

• Competitive base compensation with meaningful equity ownership • Health insurance including medical, dental, and vision, HSA and FSA • We pay 100% of your employee premium and 50% of your premium for any dependents • Unlimited Paid Time Off • Paid Company Holidays • Work from home policy including a laptop and support for your home office needs • Monthly Remote Stipend • 401(k) self contribution • Paid Family Leave • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company's lifecycle