Care Management Support Coordinator

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🕒 June 2

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Community Care of North Carolina

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Community Care of North Carolina is committed to improving the health of its communities by transforming the healthcare experience. The organization addresses the inefficiencies and frustrations often associated with healthcare delivery by uniting regional networks of healthcare professionals, including doctors, nurses, and social service agencies. Through a public-private partnership, they implement a Medical Home model that emphasizes cooperative, coordinated care tailored to individual patients, benefiting millions in North Carolina.

📋 Description

• Receive and document all referrals from various sources into the Care Management documentation platform. • Verify eligibility and demographic information. • May complete Health Risk Screenings as needed. • Assist with mailing educational materials, consent forms or other documents to the member as necessary. • Assist with referrals on behalf of the Care Management team. • Provide information for access and coordination of resources. • Assist member with care coordination and health care system navigation. • Provide culturally appropriate health education and information. • Provide general education and social support. • Advocate for members. • Assist with scheduling medical appointments and transportation as needed. • Assist to address with Social Determinants of Health as needed. • Access multiple EHR’s to obtain and upload into the care management platform. • Notify supervisor promptly of any issues with carrying out any duties assigned. • Adhere to CCNC (Community Care of North Carolina) Privacy and Security policies to ensure that patient and company data is properly safeguarded. • Abide by department guidelines, company policies, and HIPAA regulations. • Perform other duties that assist in keeping the operations organized and functional. • Attend departmental and corporate meetings, local and regional training, or other events as required. • Understand and uphold CCNC goals, objectives, and standards.

🎯 Requirements

• High school diploma or GED required, or Licensed Practical Nurse • 2-4 years minimum experience in a health care setting required • 2 or 4-year degree in health-related field preferred • Bilingual preferred • Knowledge of and experience working in patient or clinical data systems • Computer skills required including various office software and the internet; experience with MS Office software preferred • Knowledge of state and federal benefits system • Excellent communication skills – oral and written • Proficient motivational interviewing skills • Organizational and time management skills • Sensitivity to diversity of cultures, language barriers, health literacy and educational levels • Knowledge of medical terminology • Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives • Able to shift strategy or approach in response to the demands of a situation

🏖️ Benefits

• Make a meaningful impact on youth and families across North Carolina • Work with a supportive and collaborative care team • Competitive Benefits Package effective first day of employment • Opportunities for growth, training, and bonus incentives*