Application Analyst

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Commure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Commure is a healthcare technology company that builds AI-powered software and integrated infrastructure for health systems. The company develops ambient AI assistants, revenue cycle management tools, patient engagement platforms, and asset/safety monitoring solutions that integrate with electronic health records to automate documentation, coding, billing, and operational workflows. Commure focuses on co-developing solutions with health systems to reduce cost of care, lower clinician burnout, and improve patient and operational outcomes.

📋 Description

• Own the technical performance scorecard across our portal and mobile environments, tracking system availability, session completion rates, and interface targets against SLAs. • Monitor system architecture health, partner closely with Engineering to isolate defects and drive resolution, and communicate root causes clearly to stakeholders when issues arise. • Oversee technical governance cycles, ensuring routine maintenance, security patching, and compliance schedules run smoothly and on time. • Coordinate platform upgrades, infrastructure patches, and configuration changes to ensure rollouts happen with minimal disruption to users. • Manage multiple concurrent technical projects simultaneously, defining scope, tracking milestones, and aligning engineering resources from kickoff through completion. • Serve as the primary technical point of contact for client teams, translating platform roadmaps, incident updates, and technical issues into clear, digestible status reports. • Own triage and drive high-priority escalations to rapid resolution while maintaining integration health across client environments. • Continuously improve operations by analyzing trend data and system telemetry to identify optimization opportunities like alert reduction and automated workflows, and maintain a living library of runbooks, SOPs, and system documentation that scales with the business.

🎯 Requirements

• 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment. • Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability. • Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates). • Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement. • Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries. • Experience managing integration change lifecycles and coordinating software upgrades in production environments.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Paid time off • Professional development