Customer Success Manager, SMB

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $48k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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CompanyCam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🏗️ Construction

💰 $30M Series B on 2021-10

SaaS • Construction

CompanyCam is a software platform designed specifically for contractors to manage their job site documentation. It provides tools for photo and video capture, annotations, in-app communications, and collaborative features that allow teams to document and track job progress in real-time. The platform supports integrations with other software and offers AI-powered actions to generate reports and organize information. CompanyCam is widely used across various trades, helping professionals keep projects organized, maintain accountability, and effectively communicate with teams and clients.

📋 Description

• Proactively engage with customers to monitor account health and drive successful adoption • Educate and train customers on CompanyCam features, best practices, and new product updates • Identify at-risk accounts and execute retention strategies to reduce churn and downgrades • Manage renewals by guiding customers through contract continuation and addressing concerns • Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage • Advocate for customer needs internally while aligning with CompanyCam’s business goals • Develop and contribute to training resources that improve customer education and product usage • Improve customer retention by proactively addressing risk and strengthening relationships • Increase product engagement and revenue through education, adoption, and expansion efforts • Elevate the customer voice across the organization • Showcase customer success to communicate the value of growing with CompanyCam • Work closely with Sales, Marketing, and Product

🎯 Requirements

• Candidates must permanently and currently reside in the United States • Experience in a customer-facing role, ideally within a SaaS environment • Strong written and verbal communication skills • Ability to work independently while managing a book of business • High level of empathy and a customer-first mindset balanced with business goals • Strong problem-solving and strategic thinking skills • Ability to identify trends and opportunities through customer usage and feedback • Bachelor's degree in Business Administration or Communications, preferred • Continuous growth mindset • Creativity and innovation

🏖️ Benefits

• Meaningful equity • Other benefits (not specified)