Community Outreach Sales Rep – Patient Engagement Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ConcertoCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

ConcertoCare is a healthcare provider that specializes in delivering in-home medical care and support services for seniors. Their mission is to enable elderly patients to maintain independence and quality of life by providing coordinated health services right in their homes. With a focus on both medical and social needs, ConcertoCare offers a range of services, including primary care, transportation assistance, food support, and palliative care, particularly for those with complex care requirements. As a risk-bearing provider, ConcertoCare emphasizes advanced analytics and virtual care technology to enhance health outcomes for vulnerable populations, ensuring that each patient receives tailored care that addresses their unique challenges.

📋 Description

• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations. • Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment. • Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action. • Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients. • Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities. • Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems. • Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience. • Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment. • Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement. • Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance.

🎯 Requirements

• 1 year of experience in a healthcare, patient-oriented position. • 1 year of experience in providing customer service. • Sales experience and history of consistently achieving sales goals/metrics preferred. • Appointment scheduling experience. • CNA/MA background is a plus. • Call center experience is a plus. • Demonstrated passion for extraordinary patient service.

🏖️ Benefits

• 15 days of PTO and 3 Floating Holidays • 8 paid holidays yearly • Medical, Dental, Vision and 401k