Mediation Services Coordinator – 6-month Contract

🕒 August 27

🇨🇦 Canada – Remote

💵 $30 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Condominium Authority of Ontario

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

🏛️ Government

🤝 Non-profit

Real Estate • Government • Non-profit

Condominium Authority of Ontario is an organization dedicated to engaging and empowering condominium communities in Ontario. It provides resources and tools for condo owners, boards, and managers, including guides on buying and renting condos, managing common expenses, and resolving disputes. The Authority also oversees a tribunal for fair dispute resolution and offers training for condo board directors to promote effective governance within the Ontario condominium sector.

📋 Description

• Respond to inquiries regarding the Community Mediation Pilot Program • Provide information to prospective applicants, participants, and stakeholders regarding program processes and eligibility requirements • Coordinate intake activities and support case administration throughout the mediation process • Conduct preliminary eligibility screening according to approved program criteria and procedures • Assign cases to co-mediation teams based on availability, capacity, and operational considerations • Coordinate scheduling and administrative logistics for mediators and participants • Monitor case progress and support timely completion of mediation activities • Identify operational issues and escalate matters as appropriate • Serve as the primary contact for volunteer mediators • Maintain regular communication with applicants, mediation participants, volunteer mediators, and other stakeholders • Support a positive participant experience through timely, professional, and responsive service • Maintain accurate and confidential case files, records, and program documentation • Ensure accurate collection and maintenance of program data, metrics, and statistical information • Support participant feedback collection and pilot evaluation activities • Prepare reports, summaries, and updates regarding program activity and outcomes • Assist with development and continuous improvement of program procedures, tools, and resources • Identify opportunities to enhance service delivery and administrative efficiency • Contribute recommendations regarding pilot design, operational processes, and future program implementation • Report to the Director, Policy, Programs & Dispute Resolution

🎯 Requirements

• Post-secondary education in a relevant field, or an equivalent combination of education and experience • Demonstrated experience providing administrative, program coordination, or case management support • Excellent organizational skills with the ability to manage multiple priorities and competing deadlines • Strong interpersonal and communications skills, both written and verbal • Demonstrated commitment to professionalism, discretion, and confidentiality when managing sensitive information • Proficiency with Microsoft Office applications and virtual meeting platforms • Strong customer service and stakeholder management skills • Experience in mediation, dispute resolution, alternative dispute resolution (ADR), or community-based conflict resolution • Mediation training, certification, or postgraduate education related to dispute resolution • Experience supporting volunteer-based programs or initiatives • Experience in project coordination, program administration, or case management • Knowledge of Ontario’s condominium sector and condominium governance • Experience working within a regulatory, public-sector, tribunal, or not-for-profit environment • Contractor responsible for own applicable statutory remittances, insurance, and business expenses unless otherwise agreed in advance

🏖️ Benefits

• Fully remote work arrangement • Full-time anticipated workload during the engagement period • Hourly rate of $30-38 per hour, with invoices submitted and paid on a bi-weekly basis • Occasional attendance at meetings as required • Accommodation is available upon request throughout the recruitment process