Healthcare Call Center Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Answer incoming calls regarding healthcare benefits • Assist members with Medicare enrollments, billing, claims, benefits, eligibility, invoicing, and related services • Explain Medicare Part D, Part C Medicare Advantage, and Dual Special Need Program (DSNP) levels • Listen to customers, answer questions, and make callbacks or follow-up calls as needed • Resolve members’ issues and strive for one-call resolution • Navigate members’ plan benefits and review client policies and procedures • Use multiple client systems and provided resources while complying with regulatory guidelines • Multitask and apply problem-solving skills • Provide polite, customer-focused service

🎯 Requirements

• Minimum of 6 months customer service experience • High school diploma, GED, or college degree • Successfully complete customer service assessment and computer-based typing test • Complete mandatory paid training with 100% attendance • Successful completion of a background check • Flexible availability between 7:45am–11:00pm EST Monday–Saturday and 7:45am–8:00pm EST Sunday • Learn and use 15–20 systems • Average 30–40 calls per day • Home internet with at least 25 Mbps download and 10 Mbps upload speed • Ability to hardwire the work computer to the home modem via Ethernet • Satellite and wireless internet are not acceptable • Quiet, distraction-free workspace with no unauthorized individuals, animals, devices, or writing utensils during working hours • Role subject to continued workspace monitoring

🏖️ Benefits

• Paid time off accrued after 180 days of employment • Medical, dental, and vision benefits available on the 1st day of employment • Paid mandatory training • Equipment provided: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables • Potential bonus or incentive based on business need • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time