Call Center Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $11 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provide professional customer service support via inbound calls • Handle high-volume call center interactions efficiently and accurately • Resolve customer inquiries, issues, and complaints in a timely manner • Maintain accurate records through data entry and system updates • Follow company processes, compliance standards, and quality guidelines • Meet productivity, attendance, and performance metrics • Collaborate with team members to improve customer satisfaction • Complete a mandatory 3-week paid training program, including classroom training and supported call handling • Maintain an average quiz score of 80% or higher and complete required E-Learning courses

🎯 Requirements

• High school diploma or GED required • Minimum of 6 months of call center, customer service, or dispatch experience • Strong communication and customer service skills • Ability to work in a fast-paced call center environment • Basic computer skills and ability to navigate multiple systems • Reliable attendance and strong work ethic • Proficient in English • Must reside in Puerto Rico • Must be authorized to work in the U.S. permanently • Ability to successfully complete a background check, credit check, and security fingerprinting • Must be available to work any 8-hour shift, Monday through Sunday • Secure wired high-speed internet connection with verified speeds of at least 50 Mbps download and 10 Mbps upload; Wi-Fi is not permitted • Dedicated workspace with a desk, chair, and quiet, distraction-free environment

🏖️ Benefits

• Competitive hourly pay • Monthly incentive opportunity of up to $350 after training by meeting performance metrics • Night or weekend differential, based on shift worked • Benefits from day one (medical, dental, vision) for eligible roles • Paid time off and holidays • Paid training • Career growth and advancement opportunities • Supportive and inclusive work environment • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Company equipment provided