Pharmacy Technician Services Associate

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provide first call resolution for state eligibility programs via telephone, such as Medicaid and SNAP • Enter client data into the system • Assist clients with understanding their rights and responsibilities related to appeals • Verify eligibility and summarize case activity • Work daily from assigned queues and incoming documents • Assist the pharmacy in general pharmacy operations as a program support resource in a patient- and healthcare-provider-facing role • Retrieve prescriptions from various sources for review and completeness of required information • Handle prescription prior authorization requests • Provide tier 1 and tier 2 support and collaborate with the escalation team and floor agents on problem orders • Clarify healthcare provider and patient concerns on a priority basis to help ship orders on time • Respond to telephone inquiries and complaints using standard scripts and procedures • Gather information from callers to resolve situations • Communicate appropriate resolution options • Investigate and resolve complaints • Refer non-routine inquiries and complaints to senior-level Call Center Representatives • Complete corrective actions requiring second-party review • Support Conduent’s mission-critical services and solutions delivered for Fortune 100 companies and governments

🎯 Requirements

• Must be 18 years of age or older • Have a High School Diploma or an equivalent of education required • Must be able to submit to pre-employment screening and drug testing • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship • Must be Certified Pharmacy Technician • Have prior clerical/customer service work experience • Have Pharmacy Technician experience • Comfortable working within established processes and procedures • Strong customer service, communication, and problem-solving skills • Experience handling escalated customer concerns and complex issues • Ability to communicate clearly and confidently • Ability to multi-task and manage time effectively • Attestation to detail, grammar, and spelling accuracy • Computer system experience with data entry and database documentation knowledge • Monday–Friday availability, 9:00 AM–5:00 PM PST

🏖️ Benefits

• Benefits from day one (medical, dental, vision) for eligible roles • PerkSpot – Employee discount program • Paid time off and holidays • Paid training • Equipment provided • Career growth and advancement opportunities • Supportive and inclusive work environment • No weekend • Bi-weekly pay • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • PTO or vacation and/or sick time • Bonus or incentive eligibility based on business need