Provider Relations – Call Center Associate

🕒 July 6

🦬 Montana – Remote

🦬 Montana – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures. • Identifying customer needs, answering questions, or resolving problems • Using the tools provided to guide you through customer conversations • Providing customers with important information while communicating in a warm empathetic manner • Gathering information to keep customer profiles and accounts up to date • Verify documentation and images • Attend scheduled staff meetings • Complete required assigned training • Track daily task for quality review • Providing exceptional customer service • Communicate with team members or supervisors about any issues or discrepancies • Handle confidential information with integrity and discretion • Comply with data integrity and security policies • Perform other clerical or administrative tasks as needed

🎯 Requirements

• HS Diploma or GED required; some college preferred • Experience working with Montana Medicaid is preferred • Basic computer skills and familiarity with Microsoft • Have prior office or administrative experience • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship • Be able to successfully pass a pre-employment screening • Call center experience is preferred • Knowledge of healthcare or insurance terminology is preferred • Computer system experience with data entry and database documentation knowledge is preferred

🏖️ Benefits

• Health, dental, and vision insurance (if full time) • Paid time off and holidays • 401K and matching • Employee discount program • Supportive team environment • Flexible work schedule with start times ranging between 8:00AM to 8:30AM • Business casual dress code • Opportunity for advancement within the company • Paid on-the-job training