Intake Coordinator

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⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Summit BHC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Private Equity Round on 2017-10

Headquartered in Franklin, Tennessee, Summit Behavioral Healthcare was established to develop and operate a network of leading behavioral health and addiction treatment centers throughout the country.

📋 Description

• Conducts pre-admission screenings. • Schedule assessments. • Provides additional coverage for the Call Center Team – e.g. answers phones, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume. • Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients. • Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission. • Provides information and referral services for internal and external customers. • Presents clinical information to a member of the medical staff for approval of intake. • Provides crisis intervention services if needed. • Verifies insurance upon intake. • Maintains all the documentation involved with the admissions process. • Provides ongoing communications with referral sources concerning the status of patients referred into the program; promotes and provides education regarding available services. • Provides clerical support to admissions (to include but not limited to): collating admission folders as required, ensuring an adequate supply of pre-stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room.

🎯 Requirements

• High school diploma or equivalent required. • Bachelor’s degree in social work, psychology, counseling, or other related field preferred. • One or more years' experience in healthcare admissions required. • Preferably in the mental health or substance use disorder field. • Experience in patient assessment, referral, treatment planning and communication with external review organizations or comparable entities. • Knowledge of community resources. • Outstanding interpersonal and interviewing and assessment skills. • Skill in telephone etiquette and paging procedures. • CPR and de-escalation and restraint certification required (training available upon hire and offered by facility). • First aid may be required based on state or facility requirements.

🏖️ Benefits

• comprehensive benefit plan