Call Center Representative

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🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Lehigh Valley Health Network

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

Healthcare Insurance

Lehigh Valley Health Network is a comprehensive healthcare system that is now part of Jefferson Health, one of the top 15 not-for-profit health systems in the United States. It offers a wide range of medical services, including primary care, urgent care, and specialized institutes like the Lehigh Valley Topper Cancer Institute and the Lehigh Valley Heart and Vascular Institute. LVHN provides extensive care solutions, including video visits, second opinions, and a network of doctors and clinicians in numerous locations. It emphasizes education through residencies and fellowships and prioritizes patient-centric services such as lab testing and women's health care. The network also focuses on innovation, offering clinical trials and advanced therapies like CAR-T Cell Therapy.

📋 Description

• Provides incoming call handling for hospital sites and emergency lines • Responsible for answering incoming calls, transferring calls appropriately, and administrative duties • Issues critical alerts and codes based on requests from clinical and operational departments • Answers all calls in a courteous and professional manner • Provides general information to callers concerning physician office telephone numbers, area codes and hospital listings • Utilizes LVHN’s current EMR system to provide callers information regarding patients’ room numbers, telephone numbers and discharge dates • Screens critical care and do not announce patient phone calls for LVHN • Contacts providers according to daily on call schedules and makes immediate changes as necessary • Assists in the troubleshooting, testing, maintenance, and design of internal communication systems. • Updates physician and physician office information on an as needed basis • Determines the purpose of caller and forwards the incoming calls to the appropriate staff member or voice mailbox • Alerts and directs staff to critical situations such as Codes and Alerts according to each distinct procedure

🎯 Requirements

• High School Diploma/GED • 1 year customer service experience • Ability to maintain effective interpersonal relationships • Excellent communication skills both written and verbal • Strong customer service orientation • Effectively deals with multiple and changing priorities

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off