Call Center Representative

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🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $12 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Tribeca Pediatrics

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

⚕️ Healthcare Insurance

Healthcare Insurance

Tribeca Pediatrics is a pediatric care provider with over 50 offices located across NYC, New Jersey, Westchester, and Long Island. They specialize in offering top-quality pediatric care, including well visits, vaccine schedules, and adolescent and mental health support. The practice employs a team of experienced pediatricians and nurse practitioners and accepts most major insurance and Managed-Care Medicaid. Tribeca Pediatrics also offers 24/7 medical guidance, convenient online scheduling, same-day sick and virtual visits, and holds info sessions for prospective patients. Founded in 1994 in Lower Manhattan, the company focuses on creating comfortable environments for children under the care of dedicated medical professionals.

📋 Description

• Provide excellent customer service with empathy and kindness • Ability to maintain a positive demeanor and professionalism • Schedule appointments accurately for patients across multiple offices • Follow appropriate triage protocols and schedule messages for RNs and Pediatricians • Register and guide new patients • Ability to answer general questions about the practice and offices • Adhere to HIPAA regulations and policies • Transferring calls to the correct individuals/departments

🎯 Requirements

• 1+ Years of customer service experience/call center experience • Excellent communication and problem-solving skills • Strong computer skills • Ability to handle a fast-paced environment • Ability to self-manage • Must live in Alabama

🏖️ Benefits

• Participate in competitive medical, dental, and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600 per year • 401(k) Plan with 3% Safe harbor contribution from employer each year • Accrue up to 16 days of PTO/year with the ability to roll over unused days • Additional supplemental medical coverage available • Exclusive access to preferred pricing for Pet Insurance