Patient Care Contact Center Representative

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Shriners Children's

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1922

⚕️ Healthcare Insurance

🤝 Non-profit

🔬 Science

Healthcare Insurance • Non-profit • Science

Shriners Children's is a non-profit organization that has been providing specialized pediatric care for over 100 years. With a commitment to excellence, their compassionate team of doctors and nurses focuses on delivering personalized care across various specialties, including burn care, orthopedics, and pediatric rehabilitation. They also engage in innovative research aimed at improving medical treatments and the overall quality of life for children.

📋 Description

• Supports Shriners Children’s national 800 number • Answers inbound domestic and international patient referral calls • Documents patient and caller information in Salesforce database • Determines and assigns best fit location for domestic and international patients • Responds and appropriately routes general inquiries to appropriate departments • Maintains patient confidentiality in accordance with HIPAA regulations • Responsible for triaging patient referrals and handling inquiries regarding referrals • Processes, assigns, and distributes website webform referrals, Epic requests, and email inquiries in a timely manner

🎯 Requirements

• 2 years of work experience in a healthcare office setting • 1 year of medical terminology experience • Knowledge of customer service principles and practices • High School Diploma/GED • Pediatric clinical experience (Preferred) • Fully Bilingual (verbal/written) in both English and Spanish (Preferred)

🏖️ Benefits

• All employees are eligible for medical coverage on their first day! • 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service • Eligible for paid time off • Life insurance • Short term and long-term disability • Flexible Spending Account (FSA) plans • Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected • Tuition reimbursement • Home & auto insurance • Hospitalization • Critical illness insurance • Pet insurance • Coverage is available to employees and their qualified dependents in accordance with the plans.