Care Manager – Patient Support Call Center

🕒 June 17

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Contact insurance companies to obtain correct eligibility information • Perform benefit investigations and copay assistance • Check prior authorization and/or appeal status • Contact patients and/or providers to evaluate eligibility for assistance programs and adherence support • Perform outbound calls and document information accurately • Answer inbound calls and assist customers with pharmacy-related services • Maintain professional, efficient, courteous, and friendly communications • Provide prior authorizations and appeals support • Assist patients with enrollment in manufacturer and nonprofit organization copay assistance programs • Update job knowledge through educational opportunities and training activities • Work independently and within a team to accomplish required tasks • Meet program KPI quality standards and adhere to standards and guidelines • Report ADEs according to program policy and guidelines • Adhere to HIPAA guidelines • May assist with onboarding new employees • Work an 8-hour shift between 8 a.m. and 8 p.m. EST

🎯 Requirements

• High School Diploma or equivalent • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience • Previous data entry experience (minimum three months) • Ability to type 30wpm+ • High attention to detail • Computer savvy, including navigating multiple computer tabs, monitors, and applications • Advanced knowledge of Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.) • Exceptional written and verbal communication skills • Ability to work in a virtual team environment and be available and responsive during working hours • Excellent follow through • Private workspace free of distraction to adhere to HIPAA compliance/guidelines • Workspace must include internet plug-in accessibility; Wi-Fi connectivity is not permitted • Must reside in the country where the job is posted • Preferred: Some College • Preferred: Bilingual Spanish-English • Preferred: Previous experience in Patient Support Services (Hub) • Preferred: Previous customer service experience in the healthcare field

🏖️ Benefits

• Opportunity to be converted to an IQVIA full-time employee • Educational opportunities and training activities • Potential incentive plans, bonuses, and/or other forms of compensation • Health and welfare and/or other benefits may be offered