Call Center Representative

Job not on LinkedIn

🕒 April 9

🇺🇸 United States – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Casa de Montecristo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🍽️ Food & Beverage

🏨 Hospitality

🛒 Retail

Food & Beverage • Hospitality • Retail

Casa de Montecristo is a specialty retailer and online store focused on premium handmade cigars, cigar accessories, and related products. It operates multiple physical 'Casa' boutique locations across the U. S. alongside an e-commerce site offering product categories, samplers, boxes, branded cigars and a rewards program, with age verification and shipping information for tobacco products. The company promotes events, exclusive offers, and customer loyalty programs.

📋 Description

• Respond to and resolve inbound and routine customer calls regarding products, services, order status, and general questions • Place customer orders and ensure the best shopping experience • Communicate new website features, loyalty programs, subscriptions, Bonus Buys, and other offerings • Upsell products, subscriptions, and other products and services • Participate in weekly training and ongoing sales and customer service coaching • Provide best-in-class customer service • Answer email tickets assigned through Salesforce • Provide online chat customer service as needed • Flag suspected fraud and forward cases to leads or supervisors • Handle escalated calls when necessary • Notify team leads or helpdesk about system-related customer issues • Perform other assigned duties

🎯 Requirements

• High school graduate or equivalent • General knowledge of Company policies and procedures • Basic understanding of Company products and services • At least 1 year of experience in customer service/call center environment • Excellent communication • Ability to work well under pressure • Ability to use a personal computer and related software applications including Microsoft • Salesforce and AS400 proficiency • Data entry skills • Customer service skills • Attention to detail • Professionalism • Multitasking • Must be available to work second shift: 1–9 or 4–midnight, depending on business need • Required to regularly talk and hear • Required to frequently sit, stand, and walk • Ability to use hands to finger, handle or feet