Senior Operations Manager

Job not on LinkedIn

🕒 May 6

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $95k - $100k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Connect America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤖 Artificial Intelligence

☁️ SaaS

💰 Private Equity Round on 2010-01

Healthcare • Artificial Intelligence • SaaS

Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.

📋 Description

• Lead day-to-day RPM operations including patient enrollment, device deployment, operations workflows, and billing operations • Develop scalable operational processes and standardized procedures • Support growth of RPM enrollment across provider networks • Monitor operational KPIs such as activation rates, enrollment, retention, and billing capture • Lead operational improvement initiatives to increase efficiency and scalability • Manage operational teams including enrollment staff, device logistics, and billing personnel • Partner with finance to track program revenue, cost per patient, and margins • Ensure compliance with CMS RPM billing requirements (CPT 99453, 99454, 99457, 99458) • Collaborate with clinical, IT, and product teams to implement new digital health technologies • Recruit, train, and mentor operational staff • Develop staffing models to support program growth • Conduct performance evaluations and coaching • Foster a culture of accountability and continuous improvement • Manage RPM operational budgets • Monitor revenue per patient per month (PMPM) • Ensure accurate billing and documentation compliance • Optimize operational cost-per-patient metrics

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or related field • Master’s degree (MBA, MHA, MPH, MSN) preferred • 7–10 years of healthcare operations experience • 3–5 years of leadership experience • Experience with telehealth, remote patient monitoring, population health, or care management programs