Client Engagement Manager

🔥 13 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $108.5k - $140.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Serve as the primary point of contact for assigned clients • Build and maintain strong, long-term relationships with key stakeholders • Act as a trusted advisor aligned to clients’ business goals • Ensure services are delivered in alignment with contractual obligations and SLAs • Monitor performance metrics and address gaps proactively • Coordinate with internal teams to ensure consistent, high-quality delivery • Identify upsell and cross-sell opportunities aligned to client needs • Support account growth initiatives and contribute to revenue targets • Drive client satisfaction and retention through proactive engagement • Lead and manage a team of 1–10+ on-site Infrastructure Technicians and/or Engineers • Own the full employee lifecycle, including hiring, performance management, coaching, disciplinary action, and terminations when necessary • Provide mentoring, training, and professional development • Oversee scheduling and resource planning across client environments • Drive accountability, continuous improvement, and employee engagement • Partner with sales, technical, and operations teams on client strategy • Ensure communication and execution across stakeholders • Act as the escalation point for client concerns • Drive timely issue resolution through internal-team coordination • Maintain client confidence during challenging situations

🎯 Requirements

• 10+ years of similar type experience • Ability to build trust, influence stakeholders, and maintain executive-level relationships • Strong verbal and written communication skills • Experience with executive presentations and business reviews (MBRs/QBRs) • Skilled in identifying client needs and aligning solutions to drive adoption, expansion, and renewal using the LAER model • Ability to manage multiple accounts, priorities, and deliverables in a fast-paced environment • Ability to quickly assess issues, identify root causes, and implement effective solutions • Ability to handle escalations, manage expectations, and drive mutually beneficial outcomes • Ability to maintain composure and direction during escalations or high-pressure situations

🏖️ Benefits

• Competitive compensation • 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Generous paid time off package • Vacation time • Care time • Wellness Time Off days • Volunteer Time Off days