Professional Services Consultant

🔥 13 hours ago

🐊 Florida – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Logo of ConnectWise

ConnectWise

501 - 1000 employees

Founded 1982

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $585k Seed Round on 2019-06

SaaS • Cybersecurity • Enterprise

ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.

📋 Description

• Lead full lifecycle implementation projects or workstreams within scope, timeline, and quality expectations • Serve as primary consultant for mid-sized client engagements • Design, configure, and optimize ConnectWise solutions for technical and business requirements • Facilitate discovery, solution design, status update, and training meetings with clients • Identify and manage risks, scope changes, and dependencies • Apply implementation methodologies and maintain project documentation, timelines, and deliverables • Analyze client workflows and recommend process improvements, automation, and best practices • Collaborate with product, support, sales, and other cross-functional teams • Contribute reusable templates, workflows, and documentation • Mentor junior consultants through knowledge sharing, peer reviews, and informal coaching • Support pre-sales or scoping activities as a technical advisor

🎯 Requirements

• Bachelor’s degree in related field or equivalent business experience • 4+ years of relevant experience • Ability to independently manage full implementation projects, balancing scope, timelines, and stakeholder expectations • Strong consultative and problem-solving skills • Deep technical expertise in ConnectWise platforms, including configuring, troubleshooting, and optimizing solutions • Effective communication and stakeholder management skills • Ability to analyze data, workflows, and requirements • Ability to anticipate risks, gather necessary information, and drive resolution • Strong organizational skills and ability to manage multiple workstreams and priorities • Collaborative approach and knowledge sharing • Accountability and ownership, delivering high-quality outcomes with minimal oversight • 0-10% travel may be required

🏖️ Benefits

• 0-10% travel may be required • Remote, hybrid, or onsite arrangement depending on location • Reasonable accommodations may be made for qualified individuals with disabilities • Equal employment opportunities and a workplace free from discrimination and harassment

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