Member Contact Center Consultant

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Connexus Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Connexus Credit Union is a financial institution that offers a wide range of banking services to its members, including checking and savings accounts, loans, credit cards, and insurance services. It provides various personal and business banking solutions such as mortgages, home equity lines of credit, auto loans, and personal loans. Connexus is committed to member financial wellness and offers digital banking services, financial calculators, and educational resources. The credit union also has a program called Connexus Cares for community involvement and provides resources on security and fraud protection. Members have access to convenient services like online banking, ATMs, and telephone banking.

📋 Description

• Provide omnichannel assistance to members and potential members across credit union departments, including online banking, payment options, and debit card issues. • Create consistent positive member experiences through active listening, de-escalation skills, and knowledge of Connexus products, services, and processes. • Maintain trust and integrity by keeping member information and transactions confidential. • Safeguard members’ assets through strict adherence to risk mitigation procedures. • Meet performance metrics, including interaction volume and Quality Assurance standards. • Complete accurate case notes of member interactions and call history. • Initiate, lead, or participate in organizational and departmental projects. • Build trusting relationships through individualized member support and educate members on products and services. • Volunteer and offer assistance as needed while achieving daily metrics through effective multitasking. • Stay informed on current credit union processes and procedures and take initiative for personal development. • Identify and render the best service possible, interacting with other departments to answer questions.

🎯 Requirements

• 1+ years of related experience Required. • Follows established routines under close supervision. • Self-starter with a strong desire to learn and work independently. • Excellent listening skills complemented by proficient verbal and written communication. • Ability to ask probing questions to fully comprehend and support member questions and concerns. • Ability to multi-task and maintain composure under pressure while maintaining the utmost professionalism and providing a positive member experience. • Ability to follow procedures, policies, and regulations. • Strong computer skills, experience working in a Windows environment, using the internet and databases effectively to respond to members needs over the telephone or via electronic communications. • Coachable, engage in clear and honest dialogue, welcoming open conversations through the exchange of ideas and solutions. • Ability to work the specified 40-hour weekly schedule in CST: Monday–Wednesday and Friday 8:30am–5:00pm; Thursday 9:00am–5:30pm.

🏖️ Benefits

• 20 days of paid time off and 10 paid holidays • 16 hours of paid Volunteer Time Off • 401K Retirement with up to 6% employer match • Excellent Health, Dental, Vision insurance, including multiple plan options • Health Savings Account with generous employer contributions • Employer paid Life insurance, Short-Term and Long-Term Disability • Tuition Reimbursement from $4,000 - $7,000 per calendar year • Robust Learning and Development program that includes an annual professional development stipend